Bill Hood Chevrolet - Service Center

Another perfect service experience at Jim Jenkins Bill Hood Chevrolet service department. Keep up the good work. Hood Chevrolet service department. Keep up the good work. More

Buying the car was easy and great! Everyone there was top par! When I brought it back for three things to be serviced,and I had an appointment, that's when things went south! We told t Everyone there was top par! When I brought it back for three things to be serviced,and I had an appointment, that's when things went south! We told them my daughter had to get back to work, so we didn't have a lot of time, and when my daughter went outside to smoke, she overheard this young guy being very ugly and snappy to my salesman about "he just got back from lunch and he won't work on anything without a ticket"! First off not professional in any sense of the word and second you sure shouldn't talk like that to a fellow employee anytime much less in front of a customer! We gave them some more time, but we really needed to leave and they told us since my ca r was "certified" we could bring it anywhere to have it repaired! Good thing cause I live an hour away, and I don't feel like dealing with the l Iittle youngster again. Meantime...thanks for asking! More

Charged me $200 dollars to drive my truck around the block to give me the diagnostic results. Torque converter shutter. I explained upon dropping the truck off that I had a torque converter shutter and block to give me the diagnostic results. Torque converter shutter. I explained upon dropping the truck off that I had a torque converter shutter and that was my reason for needing the transmission service. I would think if the service could not be provided due to the shudder. Seems that could have been explained when I stated to them that there was a shudder rather then scheduling appointment, keeping my truck the whole day, me finding rides back and forth, and charging me $200. I also dropped off the paperwork for my extended warranty and have not heard anything back from dealership or my extended warranty after nearly three weeks. Don’t know why I am being sent surveys on the service that is still currently unresolved. More

Love this dealership. I, as a woman, never feel like they are talking to me like I don't know what they are talking about. Sometimes I don't but they are always willing I, as a woman, never feel like they are talking to me like I don't know what they are talking about. Sometimes I don't but they are always willing to take the time necessary with me. More

Arrived on time for my oil/filter/tire rotation on last Wednesday 8/20. Job took about 1.5 hours which isn't too bad since the shop was somewhat back logged. Wednesday 8/20. Job took about 1.5 hours which isn't too bad since the shop was somewhat back logged. More

The service department is outstanding. Ben Thomas was awesome. He took great care of my Corvette. I wouldn’t trust anyone else! Ben Thomas was awesome. He took great care of my Corvette. I wouldn’t trust anyone else! More

The best car buying experience I’ve ever had! Kendon Grant was my salesman, he was patient, HONEST. I didn't feel any pressure while deciding on my car. I’ll refer all of my family and friends Gr Kendon Grant was my salesman, he was patient, HONEST. I didn't feel any pressure while deciding on my car. I’ll refer all of my family and friends Grant at Bill Hood. More

Third time terrible service. Scheduled service approximately 4 days in advance. Dropped off at scheduled time. Took 2 days before car was entered the shop for diagnosis. Did Scheduled service approximately 4 days in advance. Dropped off at scheduled time. Took 2 days before car was entered the shop for diagnosis. Did not complete service requested and did half xxx job on work they performed. However, very proud of charges. Trading in Tahoe for Ford Expedition due to xxxx poor service at Hood Chevrolet, Covington. More

Bill Chaucer was very Friendly and helpful. Did not feel pressured into buying vehicle. I will recommend Bill to friends and family Did not feel pressured into buying vehicle. I will recommend Bill to friends and family More

My experience with Hood Chevrolet was easy and concise. They fixed the recall and changed my oil with no issues. They were friendly, Mark Johnston was great with his communication. They fixed the recall and changed my oil with no issues. They were friendly, Mark Johnston was great with his communication. More