Bill Dube Toyota

Love my new rab4 Mike batchelier is a great salesmen. He took great care of all my questions. He even went out of his way to locate the color car I wanted. He didn't t Mike batchelier is a great salesmen. He took great care of all my questions. He even went out of his way to locate the color car I wanted. He didn't try to sell me something I didn't want. He sold me exactly what I wanted. Mike is the kind of car salesmen you want to have. My husband bought his van from him 6 months ago. We were so happy with everything mike did for him, we knew who to see for my new car. Thanks mike batchelier and Bill dube More

Just what I needed Since 1985 I have purchased 3 new cars at Bill Dube's dealership in Dover, NH. Each time I had a very good experience with the sales people. Most rece Since 1985 I have purchased 3 new cars at Bill Dube's dealership in Dover, NH. Each time I had a very good experience with the sales people. Most recently, Mike Batchelder stayed with me through the process of narrowing down my selection. He was polite, patient and enthusiastic -- very likeable -- he made a sometimes stressful process actually fun! My experience at Bill Dube's was very comfortable. Personnel there are professional and genuinely caring. One reason I am a long time customer is the staff at the service department. Beside being friendly, they are great at explaining repair issues and basically helping me to feel confident that my car remains road-worthy. (I kept my last Camry for 20 years, then gave it to my brother for further reliable use). My assessment: 5 stars for sure. More

Excellent sales staff, but be leery of manager in the back Overall, I had a good experience at Bill Dube Toyota. Mike Batchelder (Batch) was very helpful, courteous and friendly. If you want to buy a new car Overall, I had a good experience at Bill Dube Toyota. Mike Batchelder (Batch) was very helpful, courteous and friendly. If you want to buy a new car, ask for him by name and I'm sure you will be happy. All the other people I interacted with were also very professional and seemed genuinely interested in meeting my car buying needs. The finance guy (Matt) was also very good at focusing on the issues that mattered most to me. I did have a conflict with one of the managers who took some offense at my questioning of how he came up with the amount initially quoted, but Donna (Customer Service Rep) was able to smooth things over and assure me that he would have nothing to do with my transaction. After that unfortunate skirmish, things went well and I feel that I got a good deal. More

Very friendly and helpful Everyone I met was fun and very helpful. They helped me narrow down a car that would fit my needs and be comfortable to drive. Everyone I met was fun and very helpful. They helped me narrow down a car that would fit my needs and be comfortable to drive. More

Terrible Customer Service We went over to the dealership while our car was being serviced to test drive and possibly purchase a new toyota or ford vehicle. We walked into the s We went over to the dealership while our car was being serviced to test drive and possibly purchase a new toyota or ford vehicle. We walked into the showroom and it took over five minutes for some one to greet us. When we were greeted, I told him (I don't believe he ever told us his name or his gophers name) what I was interested in he seemed very put out because I was trying to decide between four different vehicles. He sent his gopher for the keys so we could test drive. He never bothered to show us any of the vehicles or even walk out to the cars to with us. We were given the keys to the second test drive vehicle during the first test drive and was told we could drive that car out to the back to get the truck. There was a row of 25-30 trucks and we had to find it ourselves. We were both very frustrated and only ended up driving 2 vehicles before we went to pick up our car from their service department. The ladies in the service department asked how our drive went and we were honest and told them the sales rep was terrible. They offered to get us a service manager but we declined. That sales rep clearly did not want our business. We will not be going back there for a new car or to have our current one serviced. More

Typical Dealership I give them a poor rating because they market themselves as a small family owned dealer but in the end they are just like all car dealers...deceptive, I give them a poor rating because they market themselves as a small family owned dealer but in the end they are just like all car dealers...deceptive, misleading, pushy, lots of talk. They overwhelm you with emails and phone calls and offers from multiple sales people, but when you visit in person, none of the people you talked to are around. They offer you one deal online and when you show up the price "mysteriously" changed. Within 15 minutes, the salesman flat-out lied to me 3 times. I complained to the sales manager and all I got was more talk and no answers or satisfaction. Like I said, just like your typical car dealer, only worse because they trick you into thinking they're there for you. Don't believe them. More

3-month oil & filter, replace wipers, check tires Service Manager Steve was ready for me when I arrived, noted my request for an inspection, replacement of wipers, oil/filter, check tires. He took th Service Manager Steve was ready for me when I arrived, noted my request for an inspection, replacement of wipers, oil/filter, check tires. He took the time to inform me my wipers are the original factory-installed and gave me the choice of replacing with winter wipers; I chose to replace with same as factory installed. He also provided a quote for replacing my tires which were 4/5 32nds and needed replacement next service, cautioning me to drive carefully this winter. Knowing this is very important and allows me to protect myself in stormy weather. My car was ready in a short time, the invoice detailed and comprehensible, and thanks for the popcorn, as I had missed lunch. Jule G More

New Customer, Very Impressed I live 100 miles away but decided to buy a new Corolla from Bill Dube's dealership this week based on their excellent prices (they participate in the I live 100 miles away but decided to buy a new Corolla from Bill Dube's dealership this week based on their excellent prices (they participate in the military veteran TrueCar program), professional and knowledgeable staff, and prompt replies to all of my questions. Moreover, they were the only dealership of 4 that I contacted who immediately agreed to my request for a vehicle color they didn't have on the lot. Within ONE day, they had located and traded another dealer for exactly the color and model I wanted. Customer service at its best. Particular kudos to product specialist John O'Connor , Finance Manager Josh Gray and Customer Service agents Liz Mosley and Lisa Roberge - all were very professional, pleasant and enthusiastic. The team spirit and integration reflects highly on leadership that fosters such a positive work environment. I highly recommend this dealership. Michelle Marceau Captain, NetJets Aviation Spofford, NH More

BEST DEALERSHIP IN NH Dealing with Bill Dube Ford Toyota Scion has been an outstanding experience me and my family. I just leased my second vehicle from them and my wife bo Dealing with Bill Dube Ford Toyota Scion has been an outstanding experience me and my family. I just leased my second vehicle from them and my wife bought her vehicle last year from them. The people care about my needs and wants and every time I go there, the whole buying a new vehicle experience is an enjoyment. More

Great dealership!! I was very happy with my entire experience. I got a very fair deal on my trade in and ended up driving off the lot in a car that I love with a loan th I was very happy with my entire experience. I got a very fair deal on my trade in and ended up driving off the lot in a car that I love with a loan that fit my needs. David Porter was my sales rep and he was fantastic!. He understood what I wanted right from the start and guided me through the whole process in a professional manner... Buy your car or truck here! More