Bill Dube Toyota

Great experience! We had such a great buying experience - will absolutely recommend and head back when it's time to buy again. Dave was an absolute pleasure to work wit We had such a great buying experience - will absolutely recommend and head back when it's time to buy again. Dave was an absolute pleasure to work with. More

WHAT A TRAIN WRECK................... I wasted 28 hours attempting to purchase a used vehicle from this dealership and the entire process was a slow motion train wreck. The day before, I I wasted 28 hours attempting to purchase a used vehicle from this dealership and the entire process was a slow motion train wreck. The day before, I was emailed information about a specific vehicle I had inquired about and I scheduled an appointment with the sales representative. In the meantime, my cell phone was barraged with messages from multiple Business Development reps at Dube, all with different names. When I arrived for my appointment, the person I was scheduled to see was not there. I was then shown a car other than what I was emailed, with twice the mileage ; in fact, it had more miles on it than my trade-in. I wasted my first hour and a half watching people walk back and forth and I never got an opportunity to test drive the actual car I had originally inquired about. Once I made it clear why I was there, I was out of time and never got to take any sort of test drive. It was proposed that the balance of the transaction be done online ; I agreed so long as everything could be completed by day's end. The rest of the disaster unfolded from there. So many people got their hands into the transaction, that it quickly became obvious that things were only going to get worse. And they did. After multiple emails filled with mixed messages, incorrect information and dickering over the minutia of a few hundred bucks, what should have taken less than 2 hours TOTAL, resulted in one of the slowest deaths of an automobile transaction I've ever experienced; all over a used Toyota Corolla that can be found practically anywhere. I've bought cars for years and I'm usually out of the dealership in less than 2 hours from start to finish. My experience with this dealership is not one I will soon forget, as much as I'd like to. I hope to educate anyone interested in purchasing a vehicle that doesn't want their chain choked, to seek a more professionally run dealership. Dube is a dud. More

Painless I was so nervous about getting a new car. My husband went to Bill Dube. I was putting it off for a while but eventually I went and I am glad I did. My I was so nervous about getting a new car. My husband went to Bill Dube. I was putting it off for a while but eventually I went and I am glad I did. My experience there was amazing. When I first walked in everyone was so friendly and personable. Dave helped me get a new car and he was not just trying to make a sale but he was working with me to make sure that I got what I wanted and that I was happy. He went above and beyond to help me and they even found me a rebate! Overall I would recommend people to Bill Dube because my experience there was a positive one and it was painless. More

Chrome Clad Issue Been here twice now (Quick Lane), first time quick and easy and got all necessary service done. Went in for 10k service everything was going well unti Been here twice now (Quick Lane), first time quick and easy and got all necessary service done. Went in for 10k service everything was going well until I was notified of my toe being a bit out to which I understood and had them fix while I was there. Dropped off at 7:30, received the truck back at 10:45, they had issues adjusting the toe. It wasn't as much the time that was concerning it was the tool they kept placing on my rims that scuffed the chrome clad wheels. I notified them and made them aware of what it was doing to the rims. Yes it is a truck, and yes eventually it may get a few scratches but its no excuse to justify that it's okay to not take proper measures to ensure nothing is being scratched up. More

Buying process made easy I have been to dealerships where the salesmen are chomping at the bit to get a sale and are over aggressive. My salesman was far from that. He was a g I have been to dealerships where the salesmen are chomping at the bit to get a sale and are over aggressive. My salesman was far from that. He was a great guy, easy to talk to and professional. I was relaxed throughout the whole process and am very happy with my purchase. The finance manager and service guys were also great to work with. One thing I would recommend is having more sales guys working around the time people get out of work because there seemed to be a lot of people waiting while the salesmen were running around getting things done. I have no complaints, thank you. More

Positive Experience No Pressure in looking but there was a little pressure in going with a loan from Toyota when I had already been approved by my bank. I would recommen No Pressure in looking but there was a little pressure in going with a loan from Toyota when I had already been approved by my bank. I would recommend this dealership. Quality service. More

the saga of the windshield wipers yesterday was my third time brining my 2012 Rav4 in because the wipers would not work. It makes for high anxiety driving when they don't. The first tw yesterday was my third time brining my 2012 Rav4 in because the wipers would not work. It makes for high anxiety driving when they don't. The first two times I brought it in it was because sometimes they'd work and then,poof, they wouldn't. Both of those times I was told that they could not find anything wrong. When I expressed my dissatisfaction aver those responses I was told that they could find no reason to look any deeper,like the motor. I actually asked them to document that I felt it was a most dangerous item to be cavalier about. Last Friday,they stopped working completely,in the rain.Yup, very dangerous. Yesterday they found the casing that houses the wiper motor was cracked, had been leaking water into the motor and the inside was corroded. I asked why no one had seen this crack earlier and the response was that there was no need to look as "everything showed up ok when the mechanics checked by hooking up leads" to what? A computer? So does that mean that a customer can only expect the mechanics to hook up a lead and read a readout rather than actually LOOKING for a problem...like a cracked casing? Is this what is part of a warranty and customer service? Yes, they are always very nice, but it should Not have taken three trips (round trip for me=1 1/2 hours) For them to find a potentially dangerous problem. My time is valuable too,and 3 trips is one too many. I am loosing my faith in this dealership. More

Treated like unwanted Waited and waited to see an Avelon... Wanted to trade but no interest no their part.. Asked for a price difference.. Finally left my Tel # but to date Waited and waited to see an Avelon... Wanted to trade but no interest no their part.. Asked for a price difference.. Finally left my Tel # but to date I received no call.. Bought my Avelon from someone else.. Some treatment after buy 5 new Cars Cash from Bill Dube.. I will Not return More

Very good experience dealing with Bill Dube Toyota I've needed a small pick up for a long time. Last October I went to Bill Dube's to take a look at what kind of trucks they had to offer, get some info I've needed a small pick up for a long time. Last October I went to Bill Dube's to take a look at what kind of trucks they had to offer, get some info. about how much they would cost, and what the finance options would be. Dave Poter was very helpful, and a genuinely nice guy--not even a hint of the aggressive "slick salesman" about him--I could tell he was an honest man. Finally, this August I was ready to take the plunge and buy a new truck. The whole process was very easy, and I feel very good about every part of our transaction. And I REALLY like my new "Taco"! More

Great Sales and service Staff, but beware! Today I bought my second car from BD. They offer the best price in the area and i have had good experiences with most of the staff. I have had a coupl Today I bought my second car from BD. They offer the best price in the area and i have had good experiences with most of the staff. I have had a couple of instances that left me questioning some of their practices. When I bought my first car I discovered a price error in the financial paperwork that would have had me paying more for the car. A similar thing happened on the second car where we had agreed on a negotiated price, then they tried to get back the amount they dropped off the price by adding a "service fee". Another time the service department tried to tel me the alignment was out on my 2012 Ford Focus less than 5,000 mile after I had new tires mounted and the car aligned ( I had not even hit a hard bump). On the positive side, they have gone above and beyond to satisfy a couple of issues I have had, so because of that, I give them a good review. More