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Bill Collins Ford Lincoln

Louisville, KY

3.5
353 Reviews

4210 Bardstown Road

Louisville, KY

40218

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353 Reviews of Bill Collins Ford Lincoln

July 02, 2021

The work was done in a nice, timely manner. Tony is very good at his job and makes me feel as I am someone special. It is a pleasure to bring my Mercury to Bill Collins Ford for all my service need. More

by dlesshafft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony.
Jul 28, 2021 -

Bill Collins Ford Lincoln responded

Thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with our business and your experiences with us! We hope to see you again!

June 18, 2021

I was without my trück for 6 days I was told that they put a mester cylinder on it all they had to do was to bled it twice and it would be reád on friday I went in there on friday after noon I was told it More

by Trrsr123
Recommend Dealer
No
Employees Worked With
Jim
Jun 29, 2021 -

Bill Collins Ford Lincoln responded

Tony, thank you for taking the time to leave us your feedback as it is important to us. We are sorry to hear that you are not 100% pleased with your recent service visit with us, & apologize for any lack of communication. If you would like to speak with our General Manager directly, he may be reached at 502-371-3171. Otherwise, we will be taking this feedback into good use to better our service.

Jun 29, 2021 -

Trrsr123 responded

Also i wasnt provided with a loner

Jul 15, 2021 -

Bill Collins Ford Lincoln responded

We have the most amount of loaner vehicles in the entire city, & we still are not allotted enough loaners for the hundreds of vehicles we see per day.

Jul 15, 2021 -

Trrsr123 responded

pitfull

June 12, 2021

Took my vehicle in on Monday afternoon for a noise in the dash. Was told that it would take a couple days by the service writer Tony. When I checked back on Friday, I was told that they have not looked at t More

by trotterlmg
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony/Service Manger
Jun 29, 2021 -

Bill Collins Ford Lincoln responded

Larry, thank you for taking the time to leave us your feedback as it is important to us. We are sorry to hear that you are not 100% pleased with your recent service visit with us, & apologize for any lack of communication. If you would like to speak with our General Manager directly, he may be reached at 502-371-3171. Otherwise, we will be taking this feedback into good use to better our service.

June 06, 2021

Daniel is a true professional who has helped us on many occasions with our 2018 Ford F350 Super Duty. This time, he got our repairs completed that were under warranty and returned out truck prior to my wif More

by wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to see you again.

June 05, 2021

20,000 mile service time! Greeted by friendly staff, explained all they would do on this visit and after initial inspection made recommendations. Work completed in a timely manner and I was completely More

by Kyraptor48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joesph
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to see you again.

June 01, 2021

They always take time to explain things and always meet my needs. I trust the team at Bill Collins Ford to take car of my Lincoln Navigator. Chris is the best service guy. Goes above and beyond to make sur More

by kimchapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to seehttps://www.dealerrater.com/dp/29078/reviews# you again.

May 28, 2021

I brought my car in for service, major repair work under warranty. Daniel Embury was friendly and professional and took care of everything with out any hassles including rental car. More

by kdmarkwell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Embury
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to see you again.

May 22, 2021

As always Bill Collins Ford took great care of my Lincoln MKZ. Steve was professional, courteous and friendly throughout my entire visit. My car seems to be just fine. More

by kessinger2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to see you again.

Jul 16, 2021 -

kessinger2 responded

Great work as always

May 17, 2021

Jim Holt was very professional. His day started with no electricity. He made the best of it. Great guy. Will always be back and recommend. More

by Jpass14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Holt
Jul 15, 2021 -

Bill Collins Ford Lincoln responded

thank you for taking the time to leave us a kind rating. It brings us much joy to see that you are pleased with your experiences with us, and that our team met your needs entirely. We are proud to serve you and hope to see you again.

May 10, 2021

Staff members that I worked with were friendly & professional and understood what I needed performed. Daniel kept me informed of the work progress, which I appreciated. More

by auldin48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
While I didn’t actually meet Jason, the work I required was completed in a timely fashion.
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