Bill Collins Ford Lincoln

I have been getting my oil changed at Bill Collins for about 10 years. For several years I went to the quick lane and would usually be there maybe an hour. Last few times it has turned into 3-4 hours. Not about 10 years. For several years I went to the quick lane and would usually be there maybe an hour. Last few times it has turned into 3-4 hours. Nothing good. Jason reached out after last time and said if I had a problem come to regular service. I Did that and I was told they all go to lunch at noon. If I came back at 1:00 they could get me right in. I did that and was there 3 hours for an oil change. Horrible and I won’t be back Peggy Lay More

Good inventory, helped me with all the new options available. Tyler was very helpful and followed up to make sure I was happy with my purchase. available. Tyler was very helpful and followed up to make sure I was happy with my purchase. More

Large inventory plenty of options Great Salesperson very knowledgeable no pressure. Financial advisor prepared and explained all details thoroughly Good experience and fair deal $$ Thanks knowledgeable no pressure. Financial advisor prepared and explained all details thoroughly Good experience and fair deal $$ Thanks More

Everyone was so nice and did not rush our decision. I ended up getting there late and all these salesman and manager stayed 2 hours past closing when purchasing my vehicle. I’m definitely going back here ended up getting there late and all these salesman and manager stayed 2 hours past closing when purchasing my vehicle. I’m definitely going back here next time! More

Chris always has everything ready to go for me when I arrive. He is attentive to my needs and always ask if there is anything else I need. arrive. He is attentive to my needs and always ask if there is anything else I need. More

Tony He is so friendly nice person to talk nice person to do business That was a like to go There have to do my maintenance on my cars do business That was a like to go There have to do my maintenance on my cars More

Only place I will ever have my Ford serviced! Joe Heun is an amazing service tech and I was in and out faster then expected! an amazing service tech and I was in and out faster then expected! More

Great experience! I had a specific model in mind with my “must haves” and my sales prof Courtney/and team were able to locate one and bring it to the dealership within a couple of days! Entire staff was ver “must haves” and my sales prof Courtney/and team were able to locate one and bring it to the dealership within a couple of days! Entire staff was very kind. We worked with Scott in financing who was also very thorough and upbeat. Highly recommend this dealership! More

Dishonest dealership. I check listing dailey.Listed on Autotrader as a new listing. Used 2012 Toyota Corolla LE...$7,988.00. Inquired on line. Recieved a call from dealership at 12:38 pm telling me car wa Autotrader as a new listing. Used 2012 Toyota Corolla LE...$7,988.00. Inquired on line. Recieved a call from dealership at 12:38 pm telling me car was available and did I want to set up appointment to see. I said I would come out later this afternoon. I decided to not wait for husband and drove from Floyd Knobs Indiana to Bardstown Rd Louisville. Arrived 2:48 p.m. Two sales person out in golf cart. I ask about 2013 Toyota Corolla. He says on yeal...that's around back, I go get ? and we'll go around to see it. Came out and said that was sold last week. I said,WHAT????I WAS TOLD THAT WAS AVAILABLE NOT LONG AGO!! He told me to go see CT inside. CT says oh you was not suppose to be here until 5:00,that sold ...took a deposit on it the other day and they came and got it. I told him I did not appreciate being told the car was available ....I drove from Indiana and I am going to report this. Not really sure what the motive for saying I was too be there at 5:00 p.m. What happen is when the sales person went inside....CT quickly text me at 2:53 p.m. asking if I was planning on coming out this evening. Then sends another text at 2:56 p.m. asking me if I want to see something else in that price range. Very dishonest using Troll car to get customers. Will report to better business beau. More

The service that I received from Karissa on that day was excellent. My car was completed in no time. Thank you again for helping me that day. excellent. My car was completed in no time. Thank you again for helping me that day. More