Bill Collins Ford, Louisville, Kentucky, provided an excellent purchasing experience. The Salesman, Cain Ramirez, was extremely knowlegable of the features and options of the various cars. No high-pressure actions on their part. A very affirming experience, leaving me very satisfied..

Over promised and under delivered !! Dropped vehicle off for Svc and repair needed under extended warranty, was promised with diagnostics and call to warranty for a rental three times. After two weeks with no diagnosis I picked up vehicle took elsewhere.

Bill Collins Ford service team is excellent! Professional, friendly and efficient. We have been satisfied customers for years.

I’ve had a horrible experience with the service department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been received and it would be 2-3 days. We called for an update on day 3 and were told that someone got injured while working on the car. Flash forward 6 days later, I called to get an update and was told by someone else the part hasn’t been received yet. No one wants to answer the phone and explain to me what is going on….

George Frazier was the contact person I worked with in the Lincoln Service Dept. I found him to be very professional and attentive to my concerns. I was kept updated on repair progress and it was completed in a timely manner. I would highly recommend Bill Collins Lincoln Service Dept. for any work needed without hesitation.

Had the best sales person, Lisa, ever. Lisa was amazing. She was so nice, helpful, and knowledgeable. Have already recommended her to others.