Bill Collins Ford Lincoln

Bill Collins Ford service team is excellent! Professional, friendly and efficient. We have been satisfied customers for years. Professional, friendly and efficient. We have been satisfied customers for years. More

I’ve had a horrible experience with the service department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been receive department. They have lied about the status of my navigator. It sat at the deslsberip while “parts were ordered.” We were told parts had been received and it would be 2-3 days. We called for an update on day 3 and were told that someone got injured while working on the car. Flash forward 6 days later, I called to get an update and was told by someone else the part hasn’t been received yet. No one wants to answer the phone and explain to me what is going on…. More

George Frazier was the contact person I worked with in the Lincoln Service Dept. I found him to be very professional and attentive to my concerns. I was kept updated on repair progress and it was comple the Lincoln Service Dept. I found him to be very professional and attentive to my concerns. I was kept updated on repair progress and it was completed in a timely manner. I would highly recommend Bill Collins Lincoln Service Dept. for any work needed without hesitation. More

Had the best sales person, Lisa, ever. Lisa was amazing. She was so nice, helpful, and knowledgeable. Have already recommended her to others. Lisa was amazing. She was so nice, helpful, and knowledgeable. Have already recommended her to others. More

An Utter Disgrace to Customer Service Bill Collins Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arri Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arrived promptly at 9:00 AM for a scheduled transmission flush and oil change, clearly stating I’d be waiting on-site. Carrie, the front desk staff, was polite and initially seemed competent, but that’s where the positives end. At 9:27 AM, Carrie called to say the mechanic questioned my request for a transmission flush, as my truck was shifting hard in and out of gear. They claimed a flush wouldn’t fix it and pushed a $190 diagnostic fee. Fine, I agreed, expecting progress. By 10:35 AM, another call: they “didn’t have time” to diagnose and asked me to bring my truck back the next day, promising to at least complete the flush and oil change. I waited patiently, assuming they were working on it. Fast forward to 3:00 PM—six hours of my life wasted in their waiting area. I finally approached Carrie to check the status, and lo and behold, my truck was “ready.” Suspicious, I asked what they’d actually done. Her response? Nothing. Zilch. Nada. Apparently, a “miscommunication” with the dispatcher meant my truck sat untouched all day, keys in hand, while I twiddled my thumbs. If I hadn’t asked, how long would they have let me sit there, oblivious? Carrie’s apologies, while sincere, don’t excuse this incompetence. The dispatcher, whoever that is, clearly has no system to track jobs or prioritize customers. This isn’t just a one-off either—it’s my second time leaving Bill Collins Ford with zero service despite a scheduled appointment. Last time, I swore I wouldn’t return, but I foolishly gave them another chance. Never again. Bill Collins would be rolling in his grave if he saw the shambles his namesake has become. This service department is a masterclass in disorganization, apathy, and disrespect for customers. Save your time, money, and sanity—take your vehicle literally anywhere else. More

Loved working with Missy Boyd. She took the time with me to make it a great experience. She took the time with me to make it a great experience. More

My experience with Bill Collins was exceptional. David Russell was our salesman. David was the best car salesman we’ve ever had. Very knowledgeable and very easy to work with. David Russell was our salesman. David was the best car salesman we’ve ever had. Very knowledgeable and very easy to work with. More

Bill Collins Ford supports their customers and service department for 100% customer Satisfaction try their service department and ask for Daniel he will treat you Great! department for 100% customer Satisfaction try their service department and ask for Daniel he will treat you Great! More

Service manger Daniel Embry always goes above and beyond when issues come up with my F-150 when issues come up with my F-150 More

Bill Collin’s has the worst customer service! I had an awful experience with this dealership’s service department. Izzy and Jordan are the worst and most lazy “service advisors.” As a service adv I had an awful experience with this dealership’s service department. Izzy and Jordan are the worst and most lazy “service advisors.” As a service advisor they are to act as a liaison between customers and the service department, assessing customer vehicle issues. Yet, this never happened! My car was scheduled in for a check engine light improperly diagnosed, which left me stranded without a vehicle for several days. Due to their lack of proper service, my car developed a potential engine knock after they informed me they only changed my battery, which could have been avoided with better care and attention. I had to get my car towed back to the dealership and for days they NEVER even looked at it. I had enough and came and picked up my vehicle! The worst part was the complete lack of communication. I had to constantly reach out for updates, and when I did get a response, it was vague and unhelpful. A dealership should prioritize customer service, but this one clearly does not. I wouldn’t trust or recommend them with my vehicle EVER again, especially Izzy or Jordan. THEY SIMPLY DO NOT CARE! Save yourself the frustration and take your business elsewhere! More