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Bill Collins Ford Lincoln

Louisville, KY

3.5
353 Reviews

4210 Bardstown Road

Louisville, KY

40218

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353 Reviews of Bill Collins Ford Lincoln

December 09, 2023

Went in for an Oil Change but they suggested an ENGINE FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. More

by jspencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Collins
November 28, 2023

This company to greedy for me! They have no Horner agreed to buy a new Bronco at very small discount went there to make the down payment and they said sorry we had already sold i More

by Lsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Even
Nov 29, 2023 -

Lsmith responded

See above

Dec 05, 2023 -

Bill Collins Ford Lincoln responded

Respectfully, the comments of your post are incorrect and therefore not factual. As was explained to you in detail via our phone conversation. Vehicles are sold when either a contract is signed or when a deposit or money has changed hands. In your case neither of those had occurred. Unfortunately, in this circumstance before you were able to execute a contract or give a deposit another customer did in fact execute a contract and exchange money. The timing although unfortunate is a part of doing business especially when a vehicle is in high demand such as a bronco. We simply tried to accommodate your vehicle need by informing you of what else we had available and incoming. These are the facts of the car deal. As you stated you are a business owner yourself, I hope you would deal based on facts. As for our credit card fee being passed to the customer, again this is a business operational decision. It is fair to all customers so we can in fact keep lower prices for our services while giving customers options in their payment methods. No different than when you pay a higher per gallon price at the gas station for using credit card than if you were to pay cash. The simple fact is that most businesses these days do this because the influx of credit card usage and the vast rewards programs have become a costly expense to a company. Therefore, we welcome and encourage our customers to pay cash, check, or debit card all which have no charge because those cost a company nothing. We have been in business for 54 years and stand by doing business the right way even when some may disagree. Respectfully, William Shane Collins

Dec 08, 2023 -

Lsmith responded

As I stated during our conversation, I had been working with both your sale representative & sales manager to come to an agreement as to the purchase price of the Bronco. we had a Verbale agreement that I would come in first thing in the morning with a check and the vehicle be held till than, as it was late in the day I had all ready been to your location twice the same day and had gone home. I am a previous customer an was a man of my word showing up 15hrs later. You point out in your response you don't do business that way. I can tell you that you have in the past with me. this is where the greed comes into play. you get a better offer the check is there. I get it! Its your business , don't think I would have burned previous customer for a little extra cash. If I would have been told "Hay WE made a mistake and we going to make it up some how" I would have listened. Some times it hurts a bit to back your team up when a mistake is made. But this what a Great team does. I am Happy with my new Bronco bought elsewhere. As to your credit card fees I understand why you do it. But Fair is a key word with service work many times people don't have the finances to repair their vehicle and have no other option than credit card. charging more than it cost you seems wrong to me. But you been in business 54 years doing your way. I think we both can agree we are living in different times today. best wishes CLS

October 10, 2023

amazing experience, super fast super easy. Will always buy vehicles from Collins moving forward. Would highly recommend More

by jordan.yocum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan
October 10, 2023

I was pleased with Gage. Down hill from there, Joe Collins picked up my previous address on the bill of sale. I have called him 6 times, leaving a more detailed description More

by eghanson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gage, Joe
September 30, 2023

On the Sales person side, both Missy and Gage were totally professional, friendly and helpful in making the purchase decision. They were very easy to deal with. A shout out to Marc Pentella, Sales More

by Robert Sparrow
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Missy, Gage, Marc
September 26, 2023

This dealership is top notch in every aspect, from my salesman CT, to managers Andy Hall and Evan Patrick, to Joe Collins in finance. Every one of them go the extra mile to give the customer the best exp More

by alvincuevas115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CT, Andy Hall, Evan Patrick, Jason Roni
September 21, 2023

This is the fourth car purchased from this dealer, very satisfied with my purchase. Will use again. More

by leeeco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Nation
September 17, 2023

Have been pleased with Bill Collins for many years. We have purchased Lincoln’s, Fords & trucks . More

by Cembry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nancy wells
September 14, 2023

Have bought vehicles here since the early 90s. ..always take care of me and get me exactly what I want/need. Nancy Wells is the best salesperson ever. Bill Collins is a great place to take your veh More

by scottr11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Wells
September 13, 2023

Great people to deal with on purchase/lease. to the point process. We have used this dealership since 1999, with great treatment from them. More

by ajF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Nation
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