Bill Collins Ford Lincoln

1. Car ordered from another dealer and contract signed for designated price. 2. Dealer lost the franchise to sell Lincolns. 3. Car came in three appox. 3 months later to Bill Collins designated assigned for designated price. 2. Dealer lost the franchise to sell Lincolns. 3. Car came in three appox. 3 months later to Bill Collins designated assigned dealer 4. Scheduled car pick up 5. Compared designated payment from Oxmoor - Payment was much higher. 6. I was endured to listen to a Hard sell from the dealer for 2 hours. 7. It was suggested that they would cancel the deal and release me from the contract. I pointed out the fact that they just wanted to get the car from me so it could be sold at a higher price to some one else. 8. They agreed to my original contract price. 9. At this point we started reviewing a card with "add on charges . 10. I stated that I had not approved any such charges and did not want any extras. One charge for $750 was very prominent ! After another 30 minutes, they dropped all extra charges. 11. All together this process took a little over 3 hours! I lease 2 cars every 3 years from Lincoln. I have been doing this for the last 20 + years. Most came from Oxmoor Lincoln here in Louisville. Never have I been treated the way that I was treated by Bill Collins personnel. To make matters worse I noticed that the 606 page operation book was missing. I asked for a copy of the book and was told that the book was no longer supplied. I was instructed to use the internet and call the book up on the screen. After considerable discussion I gave up. I want to point out that this book is required by the Federal Government as part of the Federal Motor act (NHTSA). I have now waited almost 4 weeks for the book to be delivered to me. During the last three weeks I have called the dealer and the Lincoln Hot Line. I called the dealer again (was told that they would notify the Lincoln Service Rep. to get me a copy of the book. I still do not have a book! The reason that I need the book is to learn how to correctly use the safety equipment on the car. I am older and opted getting the complete safety equipment package on the car. Two weeks ago my car suddently came to an emergency STOP! MY BRAKES WERE LOCKED UP AND I HAD NO INSTRUCTION BOOK TO TELL ME HOW TO UNLOCK THE BRAKES! Thank God I was not injured or killed !!!!. I still do not have a copy of the Book. This Book IS very important. I do not want to cause any trouble to anyone, but I am going to call NHTSA and lodge a complaint, if I don't get my book by the end of this week. I have not and will not recommend Bill Collins to anyone!!! I will continue to lease two cars every 3 years and recommend the cars to my friends, but I have zero trust in Bill Collins!!! More

The service guy was awful and did not communicate with other workers from 7:31 am until 3:16 pm missing my appointment for therapy from an on-the-job injury. UNACCEPTABLE. If I get charged for missing my other workers from 7:31 am until 3:16 pm missing my appointment for therapy from an on-the-job injury. UNACCEPTABLE. If I get charged for missing my appointment I will be forwarding the bill. More

Have always taken my explorer to the dealership, because they how and what to do for your type of vehicle. they how and what to do for your type of vehicle. More

Follow up and communication was less than adequate. I had to physically go to the dealership to get status updates. I had to physically go to the dealership to get status updates. More

The sales person was very knowledgeable about my truck also helped me set up my phone to sync with my truck also helped me set up my phone to sync with my truck More

My vehicle was there for a month. Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another month. Issue not fixed!! More

Mechanical service great. Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone More

Worst dealer experience of my life, flat out crooks! I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses h I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses had to be completely replaced motors and all. They quoted that at nearly $2,000 also, not knowing that I was the one that closed it. The motors work fine, it is the guides that break. Beware of this place. They tried to hit me for $4,000 when I got it fixed for under $2,000. More

Everything was just great. I had 4 new tires installed in a timely manner. James, JImmy and Jim were great. Go Bill Collins! I had 4 new tires installed in a timely manner. James, JImmy and Jim were great. Go Bill Collins! More