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Bill Collins Ford Lincoln
Louisville, KY
348 Reviews
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348 Reviews of Bill Collins Ford Lincoln
June 23, 2023
The service guy was awful and did not communicate with other workers from 7:31 am until 3:16 pm missing my appointment for therapy from an on-the-job injury. UNACCEPTABLE. If I get charged for missing my other workers from 7:31 am until 3:16 pm missing my appointment for therapy from an on-the-job injury. UNACCEPTABLE. If I get charged for missing my appointment I will be forwarding the bill. More
by Madcustomer
Employees Worked With
Don't remember the name I do remember face
May 22, 2023
Minor repairs like clock light replacement. Air bag light on. They ordered a seat belt replacement. Three times the wrong color came in. They have had my car five weeks! No calls returned no an Air bag light on. They ordered a seat belt replacement. Three times the wrong color came in. They have had my car five weeks! No calls returned no answer from service desk. Try they never answer! Quoted 175.00 bill is at 2400.00?? So short staffed service manager has no time to call. Went in personally because no one answered the phone. Service supervisor had no time for me and service manager had no time for me. A new hire service desk person really tried but I watched each of those men blow him off. My car is being held hostage, I want my car!!!! Never again will I take any car to Bill Collins Ford. I will tell my story to eat one who will Listen. Those tv ads are lies about service. Hey Bill Collins how do I do? I am xxxx fire mad that’s how I do you big hat lier! Shane Dempler 2005 blue Lincoln Towncar. 5/22/23 More
by Swdempler
Employees Worked With
Let go during my wait
March 30, 2023
My vehicle was there for a month. Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another month. Issue not fixed!! More
by Gollar0703
Employees Worked With
Juan
March 25, 2023
Mechanical service great. Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone More
by herschel.smith
Employees Worked With
Daniel
March 13, 2023
Worst dealer experience of my life, flat out crooks! I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses h I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses had to be completely replaced motors and all. They quoted that at nearly $2,000 also, not knowing that I was the one that closed it. The motors work fine, it is the guides that break. Beware of this place. They tried to hit me for $4,000 when I got it fixed for under $2,000. More
by Bob Simpson
Employees Worked With
Juan
February 22, 2023
SERVICE DEPT: An absolute waste of my time. I made an appointment for 8:45 today to have my truck looked at for an issue. When I called I spoke to a very nice lady who asked what was wrong with I made an appointment for 8:45 today to have my truck looked at for an issue. When I called I spoke to a very nice lady who asked what was wrong with the truck, she took down notes and scheduled me for 8:45. Fast forward to today I arrive at 8:40 for an 8:45 appointment, the service person there greeted me and asked what he could do for me. I explained that I had an 8:45 appointment to diagnose the issue (fully expecting I would need to schedule a follow up appointment for the actual repair to happen). He then asked if I was prepared to leave the vehicle for 2-3 days for them to look at it. This is where things go wrong, I explained to him, “no I cannot leave the truck today, that is why I made an appointment for diagnosis” He continued to say that is how every dealer does it now, you cannot wait on a vehicle anymore, if it needs diagnosis it must be dropped of for several days and they can get me a shuttle to drop me off somewhere. That is absolutely unacceptable and a waste of my time. Why was I scheduled for an 8:45 appointment if it doesn’t matter when I drop It off. Furthermore, the individual making the “appointment” should clarify that is a drop off time. This is a terrible way to do business, and again a waste of my time. The gentleman today continued to explain to me that is how every dealer is now, however I have worked with two other dealers recently because I travel and I have never had this issue with either of the other dealers I’ve worked with. I will not be back to Bill Collins Ford, mainly due to lack of communication from the individual on the phone and the smug/“F” you attitude from the service writer that greeted me. Do better. More
by JKing
Employees Worked With
Unknown
