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Berglund Chevrolet Buick
Roanoke, VA
517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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517 Reviews of Berglund Chevrolet Buick
January 03, 2019
Excellent Service and Experience. Excellent service, especially from my service rep. He kept me updated everyday and was extremely helpful. He got me in and out that i felt like a cust Excellent service, especially from my service rep. He kept me updated everyday and was extremely helpful. He got me in and out that i felt like a customer and not a next number. Excellent service Marvin. I appreciate you and the lady who rents out the loaner. Excellent Service. 5 STAR More
by QCOOK1
Verified CustomerEmployees Worked With
Marvin
January 03, 2019
Well done. My first 5,000 mile check up, oil change and service was due. They also fixed a problem with the comfort and convenience portions of my settings prog My first 5,000 mile check up, oil change and service was due. They also fixed a problem with the comfort and convenience portions of my settings program. More
by ROBERTD114
Employees Worked With
Berglund Chevrolet Buick
January 01, 2019
Great service at Berglund Great service by the service center. They got to the root cause of my tire and rim issue and got it fixed with no issues. The staff that handled my is Great service by the service center. They got to the root cause of my tire and rim issue and got it fixed with no issues. The staff that handled my issue was on point and knowledgable and got me fixed up as fast as they could. Great job Berglund... More
by Tank T.
Employees Worked With
Berglund Chevrolet Buick
December 28, 2018
First service I purchased a new Silverado in June 2018 and needed the included first oil change and tire rotation. I set the appointment online, arrived on time and I purchased a new Silverado in June 2018 and needed the included first oil change and tire rotation. I set the appointment online, arrived on time and was greeted promptly. I waited for the service to be done, quick and easy! More
by PHILBARKER
Employees Worked With
Charlie Hatcher, Berglund Chevrolet Buick, Robert Milner
December 28, 2018
Toasted Transmission Everyone was very helpful from my Commercial truck salesman, service manager, to the head of truck sales! Very respectful and professional. Transmissi Everyone was very helpful from my Commercial truck salesman, service manager, to the head of truck sales! Very respectful and professional. Transmission is working great! More
by FLOORSBYDENNIS
Employees Worked With
Dennis Elliott,
December 28, 2018
Always Awesome!! Service always friendly with hel foul people. Shout out to Charlie Hatcher and my wonderful mechanic, Danny Eastman. They are there for me whenever I Service always friendly with hel foul people. Shout out to Charlie Hatcher and my wonderful mechanic, Danny Eastman. They are there for me whenever I need them. More
by PATTIPETERS
Employees Worked With
Susan, Danny Eastman and Charlie Hatcher as well as lady who took my payment.
December 27, 2018
Professional and Quick I made the appointment with my normal Service Representative, who told me he would be on vacation that day, but his co-workers would take care of me. I made the appointment with my normal Service Representative, who told me he would be on vacation that day, but his co-workers would take care of me. I arrived on time at 7:45am. I spoke with Rick and he said he would be right with me. We filled out the work request and I went to the waiting area. At 8:45am Charlie (part of my normal Rep's team) came out and we went through the repair bill including a $10.00 discount. It was a quick stop for my 2017 Regal service (oil change and tire rotation). I appreciate everyone's help including the Tech who worked on my vehicle. Well done. More
by bob.tammyoliveira
Employees Worked With
Ricky and Charlie
December 27, 2018
Great experience We will recommend others to Berglund as we appreciate the great service from Dennis and other associated with the dealership. Wish everyone a happy h We will recommend others to Berglund as we appreciate the great service from Dennis and other associated with the dealership. Wish everyone a happy holiday and happy new year. More
by J4HAWK
Employees Worked With
Dennis Elliott
December 27, 2018
Steering Recall and Preventive Maintenance After receiving a recall notice (power steering control module) for a possible steering issue; I went by Berglund to see if the recall and an oil chan After receiving a recall notice (power steering control module) for a possible steering issue; I went by Berglund to see if the recall and an oil change could be performed. I was pleased that the Berglund employee said that I could come back in 2 hours and the work could be done. When I went back, there was 1 car in the check-in area, and 1 person in the waiting room. I thought, wow, maybe I won't be here very long. Not so lucky. 2-1/4 hours later, the recall and oil change was finished. When I got back in my truck, I checked to see if the oil life monitor was reset. It still showed 11% remaining. It was not a big deal, so I reset it myself. What I thought was funny was that the service invoice shows (3) Three times "RESET OIL LIFE MONITOR". So I wondered if the oil was actually changed. I looked under my truck and did see a new oil filter. So I guess the oil was changed, although the oil on the dipstick was black. Maybe new oil is now black. More
by FREDC2
Employees Worked With
Only service advisor
December 23, 2018
Horrible sales/ horrible service I would never buy another vehicle from this dealership. The service department is just as bad. I lost several hours of work due to bringing my vehicle I would never buy another vehicle from this dealership. The service department is just as bad. I lost several hours of work due to bringing my vehicle in for service. I purchased the vehicle new, but it has turned out to be a “lemon”. The sales and service team just want to get you out of there, and move on regardless of your troubles. More
by markselvia
Employees Worked With
Berglund Chevrolet Buick
