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Berglund Chevrolet Buick

Roanoke, VA

3.9
517 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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517 Reviews of Berglund Chevrolet Buick

January 18, 2019

5000 mile service Good, quick service. Friendly staff. Clean waiting area. Refreshments are offered to everyone during their wait. Restrooms were clean. Staff reviewe More

by DOLLARBILLRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Wheeler
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Berglund Chevrolet Buick Team

January 18, 2019

Great service The serive advisor Marvin is always pleasure to talk to and he took care of my trucks service needs, shout out to the mechanics who are behind the sce More

by CSCHWALLENBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin in service
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Marvin and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Berglund Chevrolet Buick Team

January 17, 2019

Suburban service Susan goes out of her way to solve a problem with as little inconvenience to the customer as possible. She communicates clearly and seems truly inter More

by tba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Wheeler (amazing!)
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you for taking the time to write this review. We are pleased to hear that Susan was able to provide an efficient and overall positive experience. Sincerely, The Berglund Chevrolet Buick Team

January 16, 2019

Excellent service as usual I keep coming back because of the high level of service I receive from Service Advisor David Chewning and Technician Matt Kirkpatrick. I am very comf More

by Evan Endicott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chewning, Matt Kirkpatrick
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Evan, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Berglund Chevrolet Buick Team

January 14, 2019

Fast thorough experience My 2017 Cruze was damaged by a wheel chock lying in the road. The oil pan was dented and the oil pump busted. Berglund was the nearest dealer and they More

by fbnicely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Berglund Chevrolet Buick
Jan 16, 2019 -

Berglund Chevrolet Buick responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Berglund Chevrolet Buick's Service Department. Sincerely, The Berglund Chevrolet Buick Team

January 12, 2019

Satisfied I was able to get my vehicle in the very next day after scheduling. The work was done quicker than I expected which was welcomed. Service advisor Ch More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Hatcher
Jan 16, 2019 -

Berglund Chevrolet Buick responded

Hi Jerry and thanks for the great feedback! We're very happy that Charlie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, The Berglund Chevrolet Buick Team

January 09, 2019

Pothole damage I hit a pothole and had to have 2 rims, tires and sensors replaced. As they were backing it out of the shop, they backed into another vehicle. I rec More

by PWTRN01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan in service dept
Jan 16, 2019 -

Berglund Chevrolet Buick responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Berglund Chevrolet Buick Team

January 08, 2019

GREAT SERVICE I have always had great service at Berglund. The staff are very knowledgable, professional, and they do great work. The prices are reasonable. The More

by Val
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Brown
Jan 09, 2019 -

Berglund Chevrolet Buick responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Berglund Chevrolet Buick Team

January 04, 2019

Great, fast service Service was great and they worked me into a busy schedule. Charley Hatcher always does a great job. Also would like to recognize the courtesy Van dri More

by CARTNER.KA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charley Hatcher
Jan 08, 2019 -

Berglund Chevrolet Buick responded

Thank you for the kind words! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Berglund Chevrolet Buick Team

January 04, 2019

Awesome Dealer My third vehicle bought at Berglund Chevrolet Buick which should speak for itself. Very happy customer with overall service. Salesman, Ryan, was sup More

by WEDRAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan and Mark
Jan 08, 2019 -

Berglund Chevrolet Buick responded

Thank you so much for taking the time to share your kind words about your experience at Berglund Chevrolet Buick! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, The Berglund Chevrolet Buick Team

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