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Berglund Chevrolet Buick

Roanoke, VA

3.9
517 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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517 Reviews of Berglund Chevrolet Buick

January 28, 2019

Mantenimiento Fuy a que me icieran el cambio de aceite y filtro ami Tahoe 2018 y fueron muy amables con migo todas las personas que trabajan en ese lugar More

by TRODRIGUEZ513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Berglund Chevrolet Buick, Stephen Plunkett
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Gracias por sus comentarios. Sinceramente, The Berglund Chevrolet Buick Team

January 25, 2019

Excellence Carol Thompson is an amazing resource to have when evaluating a car purchase. She puts her heart into everything she does, and takes the time to expl More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales-Carol Thompson and the Finance Advisir, Berglund Chevrolet Buick
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Carol and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Berglund Chevrolet Buick Team

January 24, 2019

Refreshing Ricky, in the service area, was excellent in keeping us informed on the progress of repair. He explained the price of everything to us. Refreshing More

by TRRPAT10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thanks for your outstanding review! I'm very happy to hear that Ricky was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.\ Sincerely, The Berglund Chevrolet Buick Team

January 24, 2019

Salesperson was awesome to deal with! Salesperson was recommended and backed up that referral with stars. While the process took some time, that is to be expected. I would give all of th More

by chris.robertson813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Elliott
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, The Berglund Chevrolet Buick Team

January 24, 2019

3 Star I had one tailpipe an inch shorter than the other tailpipe. I had already returned my rental car. I then had to make arrangements for the next day. I More

by sgratliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know their names
January 23, 2019

Great service. They did a great job. Did not have to wait very long. Charlie always takes care of us in a time that does not take all day. Wonderful people to wo More

by BANDM91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher, do not know who worked on car
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Berglund Chevrolet Buick. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Berglund Chevrolet Buick Team

January 22, 2019

Recent service visit I was pleased with my most recent service visit. The staff was very friendly and professional. Ricky Tuck was the representative who assisted me, he i More

by LOVE2PRANCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Tuck
Jan 29, 2019 -

Berglund Chevrolet Buick responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Berglund Chevrolet Buick's Service Department. Sincerely, The Berglund Chevrolet Buick Team

January 22, 2019

Changed third brake light I received great service, but it did take 4.5 hours to change the third break light. They also found a nail in one of my tires which they repaired. More

by JILRAE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Berglund Chevrolet Buick
Jan 29, 2019 -

Berglund Chevrolet Buick responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Berglund Chevrolet Buick Team

January 21, 2019

Great service Everything was very good. The person that serviced the car had to do something near the glove department on passenger's side and got the seat and door More

by LWD547
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Berglund Chevrolet Buick Team

January 20, 2019

Fantastic David Chewning was very professional and knowledgeable. He kept me up to date on the status of my vehicle. And really appreciate the great service More

by TGT1460
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier
Jan 29, 2019 -

Berglund Chevrolet Buick responded

Thank you for your great review! We're glad to have David on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Berglund Chevrolet Buick Team

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