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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
981 Reviews

5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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981 Reviews of BMW of Sherman Oaks

October 30, 2023

Amazing service. Amazing professionalism. Been working with Dennis for years. They always go above and beyond. More

by nooshiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig
Oct 30, 2023 -

BMW of Sherman Oaks responded

Thanks so much! We're thrilled to hear you've built a great relationship with Dennis and trust him with your vehicle's care. We look forward to your next visit!

October 29, 2023

Bought used car from them. Car had issues a few days later Dennis, service adviser had the vehicle repaired under warranty. Excellent service. More

by rosliev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Villatoro, Dennis Bohlig
Oct 30, 2023 -

BMW of Sherman Oaks responded

Rosliev, we're glad to hear Dennis and our team were able to assist with your vehicle's issues promptly and under warranty. Thanks for the positive feedback!

October 29, 2023

I find the staff helpful and proactive. This was my first time working with Krisztina and she made it a pleasant experience. I was less thrilled that the main problem with the car was somet More

by Eric
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krisztina
Oct 30, 2023 -

BMW of Sherman Oaks responded

Eric, we appreciate your feedback and are glad to know Krisztina made a positive impact on your experience. I'm sorry for any inconvenience regarding the warranty issue and would be happy to discuss this with you in further detail below, thanks. Sean Clemens - Service Manager - 818-807-0692

October 29, 2023

I arrived way earlier, they checked me in as soon as the technical writer was available. Quickly identify the problems and fixed them! They have great services and so professional on the work. I wil More

by jwjohnma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Tovaas
Oct 30, 2023 -

BMW of Sherman Oaks responded

It was our pleasure to assist you at BMW of Sherman Oaks! Thanks for the kind words and we'll see you next time!

October 28, 2023

This is an amazing BMW location, Heidi took care of me with the help of the manager Dave They extremely went out of their way to help me amazing people amazing branch! More

by Victorcrispin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car loaner girl amazing as well , Heidi Tovaas
Oct 30, 2023 -

BMW of Sherman Oaks responded

Thanks so much, Victor! We're happy to hear Heidi and Dave made your experience at BMW of Sherman Oaks amazing. Safe travels and take care!

October 28, 2023

Krisztina is efficient and excellent at her job. She took care of my car issues and made sure my needs were addressed. She works very hard but makes it look easy. More

by aurstein
Service Time
Recommend Dealer
Yes
Employees Worked With
Krisztina Marx
Oct 30, 2023 -

BMW of Sherman Oaks responded

Thanks so much for the kind words about Krisztina! We'll be sure to pass this along to her. Safe travels and take care!

October 28, 2023

I have bought and serviced my M2 Comp at BMW of Sherman Oaks. Carmela, my service advisor, really helps get my car in and out in a timely fashion. I try to schedule my service in advance and that helps me More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmela Grammatico
Oct 30, 2023 -

BMW of Sherman Oaks responded

We're glad to have you in the BMW of Sherman Oaks family, Curt! Thanks for being a valued customer over the years!

October 27, 2023

Down to earth and helpful great comunicación great attitude willing to help out outstanding very helpful More

by 1966gutierrezcc
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rusconi, Robert Oteri
Oct 27, 2023 -

BMW of Sherman Oaks responded

We really appreciate the kind words! It's our pleasure to assist you at BMW of Sherman Oaks, and we hope to see you again soon!

Oct 27, 2023 -

1966gutierrezcc responded

Comfort and ride at its best.

Oct 27, 2023 -

1966gutierrezcc responded

Thank You!

Oct 27, 2023 -

1966gutierrezcc responded

Thank You great engineering.

October 27, 2023

I’ve been taking my BMW X3 to BMW of Sherman Oaks for a few years. They’re always friendly, helpful and provide excellent service and customer service. This time my service manager was Jesse Colon. He was More

by Mlthed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon
Oct 30, 2023 -

BMW of Sherman Oaks responded

We're happy to know that you've consistently had positive experiences with us at BMW of Sherman Oaks, especially this time around with Jesse. We appreciate your continued support and look forward to assisting you in the future!

October 26, 2023

Good loaner policy and solid mechanical repair work. But did not replace missing wheel decal and the car was filthy when they gave it back. Good on the big things , disappointing on the details. More

by Cellismail
Recommend Dealer
Yes
Employees Worked With
Krisztina
Oct 27, 2023 -

BMW of Sherman Oaks responded

Thank you for your valuable feedback. While I'm glad the repairs were completed thoroughly, I apologize for the missing decal and the condition of your car upon return. Please give me a call below so I can learn more about this and work to improve going forward. Sean Clemens - Service Manager - 818-807-0692

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