BMW of Sherman Oaks

The worst dealership with regard to service and customer service in Southern California. Employees are often standing around, there’s no protocol with regards to helping customers, and every single time we service in Southern California. Employees are often standing around, there’s no protocol with regards to helping customers, and every single time we take our 2018 X1 in for service, it takes 1-2 weeks and the service department needs repeated calls and prodding to give updates on when the car will be serviced or returned. They even misplaced our car when it was towed to the dealership for a battery change, as if there is zero communication between their Roadside Assistance/towing company and the dealership. Just a mess. I’ll be in the market for a new car in the next year; I will be reticent to buy a BMW ever again based upon my experience with this location and it’s inept staff, which is a shame, because BMWs are nice to drive and well built. More

from the moment entering the dealership, I was impressed by how clean and professional and elegant everything looked. They have an amazing inventory of beautiful BMWs. I was greeted immediately by the staff by how clean and professional and elegant everything looked. They have an amazing inventory of beautiful BMWs. I was greeted immediately by the staff and felt very welcomed by Hunter one of the nicest sales representatives I have met. he was very informative and helped us every step of the way with our experience. He took the time and helped to answer all of our questions and went through the whole process of the vehicle and educated us on all its features and options he was very pleasant to deal with was not pushy or rushed us made us feel like family definitely a white glove experience. I highly recommend BMW of Sherman Oaks for all your BMW needs whether you’re purchasing new used or bringing your car in for service you’ll be treated with the utmost respect and courtesy thank you BMW Sherman Oaks for an amazing experience a 10 out of 10 in my book. More

I had a very positive experience, working with Vlad at BMW of Sherman Oaks. We came up with a reasonable price together and then I was able to complete the paperwork and be out of the dealership by early BMW of Sherman Oaks. We came up with a reasonable price together and then I was able to complete the paperwork and be out of the dealership by early evening, which is not normally the case at most dealerships. I appreciated Vkad and as well Ali in finance. I would recommend working with BMW of Sherman Oaks over other BMW locations. More

Bernard did a great job and helped me find my perfect bmw, was very understanding and professional. Whole team was amazing honestly, Emil and Marcus are beyond helpful as well! They make me feel special bmw, was very understanding and professional. Whole team was amazing honestly, Emil and Marcus are beyond helpful as well! They make me feel special and got me very good deals. Will Definitely recommend this dealership. More

The staff was amazing and great! They made it easy and fun to buy my car!! They made it easy and fun to buy my car!! More

Ross Akram was professional and fully service driven. Fantastic deal and easy dealings. The home delivery was cherry on top! Fantastic deal and easy dealings. The home delivery was cherry on top! More

I had a smooth buying experience at this dealership. Salesman Gerrad was excellent and also Emil as we signed the paperwork. I would definitely purchase another vehicle from BMW of Sherman Oaks Salesman Gerrad was excellent and also Emil as we signed the paperwork. I would definitely purchase another vehicle from BMW of Sherman Oaks More

Sherman Oaks BMW got me in my new BMW in under 4 hours. Professional and courteous staff, Eddie was the guy that got things moving quickly. He worked with my bank seamlessly to insure everything worked out Professional and courteous staff, Eddie was the guy that got things moving quickly. He worked with my bank seamlessly to insure everything worked out. This is my first BMW, but I can say when I'm ready to get another one, it will be at Sherman Oaks. More

Low pressure, knowledgeable and friendly staff. Brenda was fantastic! We will come back next time we’re in the market for a new bmw. Brenda was fantastic! We will come back next time we’re in the market for a new bmw. More

Best car buying experience ever Ali and the guys were truely awesome Can’t wait to buy another vehicle from them truely awesome Can’t wait to buy another vehicle from them More