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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,138 Reviews

1,138 Reviews of BMW of Orland Park - Service Center

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December 13, 2024

Nick is very helpful guy its my second time i go to the dealership and helps me with my car gets the job done. Thank you More

by Yusuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

BMW of Orland Park responded

Yusuf, we're delighted to hear that Nick has been so helpful during your visits to BMW of Orland Park. We appreciate your continued trust in us and look forward to assisting you again!

December 13, 2024

The space is clean, nice and cozy. The atmosphere was a calm and inviting place to be. More

by REGGIEDLEE
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

BMW of Orland Park responded

Thanks so much for this awesome review. We look forward to your next visit to BMW of Orland Park!

December 13, 2024

Fantastic service and the wait time was excellent. This dealership provides great service and the professionalism is amazing. More

by KABTGIBSON802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a fantastic experience with our team at BMW of Orland Park! Thank you for highlighting the excellent service and professionalism. We look forward to serving you again in the future!

December 13, 2024

Great friendly service and I really appreciated that I was offered the oil change package. More

by TINAFAULISIC21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Dec 13, 2024 -

BMW of Orland Park responded

We love to see this kind of feedback from our BMW of Orland Park customers. Thank you, Tina!

December 13, 2024

I love everything about my new BMW x5. !!! Gio made everything so easy and Mark in financing was great More

by LJM4
Recommend Dealer
Yes
Employees Worked With
Giovanni Lerner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear you're loving your new BMW X5 and that Gio and Mark made the process smooth at BMW of Orland Park. Enjoy every drive!

December 13, 2024

Great dealership. Wonderful staff. Brought my car in for a recall. There was a pretty long wait to be served. Car was returned dirtier than when I brought it in. It wo More

by SJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Denbroeder
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback. We're glad to hear you found our dealership and staff to be great, but we’re sorry to learn about the aspects of your visit that didn’t meet your expectations. We apologize for the longer-than-expected wait and for your vehicle not being returned in the condition it should have been. Cleanliness and attention to detail are very important to us, and we’ll be addressing this with our team to ensure improvements are made. Regarding the Lyft ride, we understand how important comfort is, and we’ll be reviewing this service to make sure it better aligns with our standards. We truly value your input and hope you’ll give us another opportunity to provide a better experience in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Best Wishes, BMW Of Orland Park

December 12, 2024

Great! Very professional and nice people. Comfy atmosphere. No issues any time I’ve gone there More

by AUNTMO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

BMW of Orland Park responded

Thank you so much for this wonderful review of BMW of Orland Park! Our team is always happy to see you!

December 11, 2024

Jason in service is the reason we are loyal to the BMW Orland service area. He does an excellent job. More

by GWEN Giampaolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's excellent service keeps you coming back to BMW of Orland Park. Thank you for your loyalty and kind words!

December 11, 2024

BMW Service is sub par to say the lease. My vehicle has been serviced there for 5+ years. With the exception of 2 visits, there has always been an issue. I doubt men have the same issue. More

by flowersn1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

It's disappointing to hear about your repeated issues with our service. We strive for consistency and quality, so it's concerning that this hasn't been your experience. Please reach out directly if you'd like to discuss further or need assistance resolving any ongoing concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

December 11, 2024

Very good service. Cory notified me on the progress of my service. The ride home and back was very efficient More

by JACKFERRITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory service department
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Dec 12, 2024 -

BMW of Orland Park responded

Jack, we're delighted to hear that Cory and the team at BMW of Orland Park provided you with efficient service. Thanks for sharing your experience!

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