BMW of Orland Park - Service Center

I came in for a morning appt. They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure woul They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure would’ve been nice to have a loaner car so I didn’t waste my entire day. Beyond that, had they told me how long it would be I could’ve at least gotten an Uber to get some lunch. I had expected to only be there for an hour, two at the most. I live an hour away so can’t easily have someone come pick me up, but with a loaner I could’ve got some errands done and had something to eat. More

I didn’t get a video of underneath my car as I usually do. Everything else was great. do. Everything else was great. More

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if a loaner is not being offered. If I’m told about 1 and half hour for services when it’s determined that it will be double that amount of time one should updated instead of being held hostage essentially. Also to receive a call from sales about upgrading my vehicle while I’m waiting instead of coming to speak with me is impersonal. I hope this helps facilitate more efficient workflow and/or scheduling of appointments. More

Terrible experience. After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the da After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the day I was scheduled to pick up the special ordered car. Bait and switch tactic. More

I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

He was personal. He ask if l wanted to get my car cleaned. If thought it was snowing. He ask if l wanted to get my car cleaned. If thought it was snowing. More

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

Service rep Robert Snipes was very helpful and informative about issue I addressed to him. informative about issue I addressed to him. More

Cory was outstanding he went above and beyond overall my customer service at BMW was outstanding and pleasant experience customer service at BMW was outstanding and pleasant experience More

First time here and it was a great experience! Cory was super nice and knowledgable. He truly helped me with speed service. I will be coming back always! Cory was super nice and knowledgable. He truly helped me with speed service. I will be coming back always! More