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BMW of Orland Park

Orland Park, IL

4.5
1,314 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,314 reviews

July 01, 2024

Dion Grace was fantastic as he throughly explained all but being a state of an art building as when it was being built many years ago but first time inside not all impressed. The glass of the person sitti More

by AGUMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff, especially the thorough explanations provided, to be fantastic. However, we sincerely apologize for the aspects of your visit that did not meet your expectations. We are sorry to hear about the condition of the glass office behind the reception desk. Cleanliness and professionalism are important to us, and we will address this issue with our team to ensure it does not happen again. We also appreciate your feedback regarding our coffee lounge. While our store is not finished from the remodel, we fell short in this instance. We hope you will give us another chance in the future to provide you with the exceptional experience that you deserve. If you have any further concerns or would like to discuss your visit in more detail, please feel free to contact us directly. Thank you once again for your valuable feedback. Best Wishes, BMW Of Orland Park

July 01, 2024

The service was donein a timley and professional manner, they kept me informed through the entire process. More

by lemuell777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry I cannot remember the name, please check the invoice
Jul 01, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Orland Park provided timely and professional service. We appreciate your feedback!

June 30, 2024

Awesome! I came in for a standard oil change and he noticed that my cabin was loud and suggested replacing the sealant (or something like that). It made all More

by DBARBARASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park could make such a positive difference during your visit. Thanks for sharing!

June 30, 2024

My 2020 BMW X6M was involved in an accident in January and sent to Crash Champions in Crestwood for repairs. Though they were good for replacing what was damaged, they could not seem to figure out why my More

by CDLANCASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Orland Park could resolve the issues and get your BMW X6M back to riding like new. We appreciate your patience throughout the process and are here if you need anything in the future!

Jul 01, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Orland Park could resolve the issues and get your BMW X6M back to riding like new. We appreciate your patience throughout the process and are here if you need anything in the future!

June 28, 2024

Amazing experience with Victoria! I submitted an inquiry online and Victoria helped me immediately regarding my needs. We were able to figure most of the things out even before I went More

by rachel.wang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Orland Park responded

Thank you for sharing your amazing experience with Victoria and the team at BMW of Orland Park! We're glad to hear she provided efficient and professional service. Enjoy your new ride, and we appreciate the recommendation!

June 27, 2024

The dealship was very well organized and it was a very nice experience for buying a car, I would recommend to anyone shopping as they have access to multiple lots and can help anyone find a car that's rig More

by Alexsavala9090
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Paramo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

BMW of Orland Park responded

Thank you for the recommendation! We're glad to hear that your car-buying experience at BMW of Orland Park was smooth and enjoyable. Happy driving!

June 23, 2024

Service was exceptional very informative. Staff was very courteous and prompt. Highly recommended thank you More

by MATAKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
Jun 24, 2024 -

BMW of Orland Park responded

Thank you for the high recommendation! We're glad to hear that our team at BMW of Orland Park provided exceptional and prompt service. We appreciate your support!

June 22, 2024

Terribly Disappointed! We visited on the Orland location on 6/21/24 and sadly waited onsite for a tire repair/change and window inspection from 9:30 am to 4:30 pm. Long sto More

by Ragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calin, Reception/Cashier Area, Corey Josephson
Jun 24, 2024 -

BMW of Orland Park responded

This experience sounds incredibly frustrating, and we sincerely apologize for the lack of communication and the long wait times you endured. We'd like the opportunity to make things right if you're willing to give us another chance. Please reach out directly at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

June 22, 2024

Service was good. I am sorry you didn’t have the bulbs I need. So I gave to come back. Spend time and gas to get to the service center. Also have to spend 3% if I char More

by JFGARDNER1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy Accettura
Jun 24, 2024 -

BMW of Orland Park responded

Thanks for your feedback! We're glad you found our service good at BMW of Orland Park, and we apologize for the inconvenience regarding the bulbs. We'll work on improving this aspect to better serve you in the future.

June 21, 2024

Very professional and exceeded all expectations. Towing company recommended did an excellent service and also exceeded all expectations More

by JG525
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

BMW of Orland Park responded

Thank you for the feedback! We're delighted to hear that our team at BMW of Orland Park and the towing company exceeded your expectations. Safe travels ahead!

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