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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,314 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,314 reviews

July 31, 2024

Missed a significant issue which ended up being a 10k bill. Will not come back to that dealership and will not purchase another BMW. Had BMW’s for 25 years. Never again! More

by LAPDAD71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

BMW of Orland Park responded

We are truly sorry to hear about your recent experience. We understand the frustration and inconvenience that such an issue can cause, and we regret that this has led to your decision. Please know that we take your feedback very seriously and are committed to making things right. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please contact our Service Director at 708-460-4545. Thank you for bringing this to our attention. We hope to restore your faith in our dealership and in BMW. Best Wishes, BMW Of Orland Park

July 31, 2024

Advisors should be more knowledgable about product and should be able to answer technical questions when asked by customers. More

by TSHADDAD1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. Our goal is to ensure that our advisors are fully equipped with the knowledge needed to assist our customers effectively. Your comments highlight an area where we can improve, and we are committed to providing additional training to our team to ensure they are more knowledgeable about our products and can confidently address technical questions. We value your input and appreciate your patience as we work towards enhancing our service. If you have any further questions or concerns, please feel free to reach out to us directly. We’re here to help and ensure you have a positive experience with us. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

July 30, 2024

I have purchased my last 5 BMWs from this location. Gus Gustoes is always super helpful and it all got started with Dan Bustamonte. More

by CTOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Orland Park responded

Thank you for your continued trust in BMW of Orland Park! We're delighted to hear that Gus and Dan have consistently provided excellent service. Enjoy your new ride!

July 30, 2024

My experience with the Service Team has always been wonderful. I was extremely disappointed when I paid to find out that Ziegler is charging a 3% Credit Card Fee for their customers, long time and loy More

by DENA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback. We appreciate your loyalty and are sorry to hear about your disappointment with the credit card fee. Your concerns are important to us, and we apologize for any inconvenience this may have caused. The cashiers do not set these policies. We understand your frustration regarding the 3% credit card fee. As you mentioned, this is a new policy implemented to offset the rising costs imposed by credit card companies. However, we understand that this change may feel unfair, especially to our long-time and loyal customers like yourself. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact our service manager directly at 708-460-4545. Best Wishes, BMW Of Orland Park

July 29, 2024

The service was completed in a timely manner and everyone was very friendly yet professional. More

by THEPARTILLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park, we appreciate your positive feedback!

July 29, 2024

Amazing as always! Great service and the team. It is always a pleasure to go and get the service done! More

by GMOCKUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Orland Park responded

Thank you for the kind words! We're delighted to hear that our team at BMW of Orland Park consistently provides great service. We look forward to your next visit!

July 28, 2024

Orland Park BMW has always provided excellent customer service! Their service center is unbeatable Thank you! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Orland Park responded

Manny, thank you for the shoutout! We're delighted to hear that BMW of Orland Park continues to meet your expectations. We appreciate your support!

July 28, 2024

My experience with Gus exceeded my expectations. Gus made sure to take all my needs in mind and ended up finding the perfect suv for me that fit my budget. He was professional yet very personable an More

by galarzahomes22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno
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Jul 29, 2024 -

BMW of Orland Park responded

We're delighted to hear that Gus provided such a positive experience at BMW of Orland Park! It's great to know he found the perfect SUV for you and made the process smooth. Thanks for your kind words, we look forward to seeing you again!

July 28, 2024

Reliable, kind, good price point —comfortable environment and good coffee—polished place- professional staff and managers More

by DDSMITHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Orland Park responded

Thank you for highlighting the reliable service and comfortable environment at BMW of Orland Park. We're glad to hear that our professional staff made your visit enjoyable, right down to the coffee!

July 27, 2024

Always a pleasant experience. James was very professional and sweet. He listened to me and addressed my questions More

by ROSEDORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
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Jul 29, 2024 -

BMW of Orland Park responded

Thank you for sharing your positive experience! We're glad to hear James provided professional and attentive service at BMW of Orland Park. We appreciate your support!

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