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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,312 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,312 reviews

August 14, 2024

I was treated with utmost respect and care and it was so comfortable in the waiting area . I was constantly informed on what was going by word of mouth as well as video. It was truly a great experience More

by TDWSLWTMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

BMW of Orland Park responded

We're delighted to hear you had a great experience at BMW of Orland Park! Keeping our customers informed and comfortable is always our priority. Thanks for sharing your feedback!

Aug 16, 2024 -

TDWSLWTMW responded

My email address is tdwslwtmw@yahoo.com

August 14, 2024

Wasted my time! !! This dealership don’t value people’s time!!! They didn’t do what they’re supposed to do, ended up pullling my car out and when I got my car all my More

by BMW 328i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

We’re truly sorry to hear about your experience and the issues with your tire pressure. We understand how frustrating this must be and apologize for not meeting your expectations. We’ll address these concerns to prevent future occurrences. Please contact us directly so we can resolve this matter and ensure your satisfaction. Best Wishes, BMW Of Orland Park

August 13, 2024

i cannot imagine the immense stupidity and short-sightedness of the ownership of this dealer. To add a surcharge of 3% to all charges paid via credit card is insanely, shall we simply say, du More

by RROUI13
Recommend Dealer
No
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

We genuinely regret to hear about your dissatisfaction with the credit card surcharge policy and the impact it has had on your experience. Your feedback is important, and we understand your frustration with the additional charges and service costs. We value your loyalty over the years and are sorry to see you go. Please feel free to contact us if there’s anything further we can do to address your concerns. Best Wishes, BMW Of Orland Park

August 13, 2024

Service messed with screen settings and thus it was difficult to find the iPhone to car music play. More

by DON88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
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Sep 05, 2024 -

BMW of Orland Park responded

We apologize for the inconvenience with your screen settings. It’s important to us that your vehicle's features work seamlessly, and we regret that this wasn’t the case during your visit. We’ll address this issue to ensure it doesn’t happen again. If you need assistance with your settings, please don’t hesitate to reach out to us. Best Wishes, BMW Of Orland Park

August 13, 2024

This dealership don’t value people’s time! !! Did not do what they are supposed to do, and when I got my car back all my tires are low pressure!!! More

by Ccg9232000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

BMW of Orland Park responded

We’re sorry to hear about your frustrating experience and the issues with your tires. Your time is important to us, and it's disappointing that we didn't meet your expectations. We appreciate your feedback and will address this to ensure better service in the future. Please reach out to us so we can make things right. Best Wishes, BMW Of Orland Park

August 13, 2024

They were quick, efficient, through with my vehicle repair inspection and very friendly staff. I am extremely pleased More

by CONSUELA1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson, Cheri Krause
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Aug 13, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

Aug 13, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

August 13, 2024

I like that the mechanic sends you live video of your car explaining his recommendations. As a woman, that gives me more reassurance that I’m not being hackled More

by KEISHAWILL8713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
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Aug 13, 2024 -

BMW of Orland Park responded

Keisha, we're glad to hear that the live video feature provided reassurance during your visit to BMW of Orland Park. Thank you for sharing your positive experience!

August 13, 2024

Tony is always friendly and informative . He ensures I receive good service from the maintenance team. More

by LISAB20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear Tony and our maintenance team at BMW of Orland Park provided friendly and informative service. We appreciate your feedback!

August 12, 2024

Quick and good customer service. Did not wait too long, Very pleased with the overall experience More

by 3572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Orland Park responded

The team at BMW of Orland Park loves seeing great reviews! Thank you!

August 12, 2024

Professional, knowledgeable, honest, and with minimal wait time, what more can you ask for? It was a good experience all around! More

by TVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Orland Park responded

Thank you for sharing your positive experience with BMW of Orland Park! We're glad to hear our team provided professional and efficient service. Enjoy the ride!

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