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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
1,312 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,312 reviews

August 30, 2024

The service charge (for using a cc) is unacceptable! I will not leverage service team again. More

by JTHOMSCHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
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Sep 05, 2024 -

BMW of Orland Park responded

We’re sorry to hear about your dissatisfaction with the service charge for credit card payments. Your feedback is important, and we understand how this issue has impacted your decision. We’ll review our policies and take your comments into consideration. If there’s anything else we can do to address your concerns, please let us know. Best Wishes, BMW Of Orland Park

August 30, 2024

The reason for my low rating is due to the surcharge (3%) because I used my credit card to pay for the services done to my vehicle. More

by PTR_QUINTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Kazienko (Service Dept)
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for letting us know about the reason for your low rating. We understand that the 3% surcharge for credit card payments is a significant concern for you. We’ll take your feedback into account as we review our policies. We appreciate your input and hope to have the opportunity to provide a better experience in the future. Best Wishes, BMW Of Orland Park

August 29, 2024

- While waiting two months for delivery, the dealership should give us the owners manual to bone up on the vehicle while waiting. More

by mike@mrcelectric.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Abedrabo
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for your suggestion. We’ll take your feedback into consideration as we look for ways to enhance our customer experience. Best Wishes, BMW Of Orland Park

August 29, 2024

First class experience from Sid and Joe D. They were both very knowledgable and professional with the whole transaction. Very easy to work with and a fast turnaround. More

by AHERN.KRISTEN
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

BMW of Orland Park responded

Thank you for sharing your first-class experience with Sid and Joe D. at BMW of Orland Park! We're glad to hear the transaction was smooth and professional. Enjoy your new ride!

August 29, 2024

James is amazing in the service department! The waiting room is comfortable and accommodating, which enhances the customer experience. More

by DHALL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

BMW of Orland Park responded

We're delighted to hear that James and our service department at BMW of Orland Park provided such a positive experience. Thanks for the great feedback!

August 29, 2024

He is absolutely wonderful! !! A real Asset to the dealership! Main reason we service there. More

by TSKL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! Have a stellar day!

August 29, 2024

Richard Pool always provides professional courteous service with recommendations to keep my x3 running like new. Everyone at Orland Park BMW makes me feel welcome and the vehicles ate amazing. More

by d.nykiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porters
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Aug 30, 2024 -

BMW of Orland Park responded

We're delighted to hear that Richard and the team at BMW of Orland Park have made your experience so positive. Thanks for sharing!

August 29, 2024

Dion was easy and nice to deal with. My only issue was an oil change and courtesy wash should not take over 2 hours. Mine did. Everything else was great. When making the appointment the More

by MIKE2ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

BMW of Orland Park responded

Thank you for your detailed feedback. We’re glad to hear that you had a positive interaction with Dion, but we’re sorry to hear about the extended wait time. We understand how frustrating this can be and appreciate your willingness to give us another chance. We’ll use your feedback to improve our service and look forward to providing a better experience on your next visit. Best Wishes, BMW Of Orland Park

August 27, 2024

Great service as usual from Service Writer James Hatchett and Technician Conner! Got an appointment quickly and service was done while I waited. Highly Recommend! More

by Mattski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Conner
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Aug 27, 2024 -

BMW of Orland Park responded

Mattski, thanks for the high recommendation! We're glad to hear James and Conner provided you with great service at BMW of Orland Park. See you next time!

August 27, 2024

Kevin did a good job explaining what service and the cost and sey me up wiyh a ride home More

by RON BONAGURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Hernandez
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Aug 28, 2024 -

BMW of Orland Park responded

Ron, we love to hear Kevin delivered a fantastic BMW of Orland Park experience! Thanks so much for your kind words.

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