BMW of Orland Park

Robert service advice and assistance exceeded all expectations. His attention to details and timely communication was greatly appreciated. expectations. His attention to details and timely communication was greatly appreciated. More

Good - They got me in the same day. The waiting area is nice and they serviced my vehicle quickly. James my service agent provided good customer service. Bad - I brought my vehicle i The waiting area is nice and they serviced my vehicle quickly. James my service agent provided good customer service. Bad - I brought my vehicle in for a simple oil change and brake fluid service, and they somehow came back with a massive list claiming $10,000 in needed repairs. Their prices are ridiculously high and feel incredibly inflated. To make matters worse, they slap a ridiculous 3% service charge on top just for using a credit card to pay. Look elsewhere for honest pricing. More

Randy is responsive, patient and does his best to make the service process smooth. So far he is the best service advisor I have encountered. I really appreciate his help. the service process smooth. So far he is the best service advisor I have encountered. I really appreciate his help. More

The dealership was nice the staff helpful. I communicated to the staff taking the car in Deon who helped me also. Please don’t let the drivers side window down it won’t go back up. When my car I communicated to the staff taking the car in Deon who helped me also. Please don’t let the drivers side window down it won’t go back up. When my car was returned they let the window down. Deon told me they couldn’t get it back up his technician is xxxxxx now he has to pay him and quoted me $1800 to repair the driver side window regulator. I had to accept the vehicle with the window down after repeatedly asking everyone not to let it down. Now my vehicle has been rained in and bugs everywhere and is at risk of being stolen or broken in to. I won’t go back and won’t recommend anyone else. In addition this has left me u. A horrible predicament. More

My service provider was Randy, who delivered excellent customer service. I appreciate the due diligence that the BMW service team took in getting my car back on the road. customer service. I appreciate the due diligence that the BMW service team took in getting my car back on the road. More

Good service, the service dept walked me through the process and the cost. They provided a video of my car, in reference to the service I requested. process and the cost. They provided a video of my car, in reference to the service I requested. More

Good job overall. No more words to add, except try to reach the 15 word minimum No more words to add, except try to reach the 15 word minimum More

Professional, quick, courteous and friendly. I not writing a book this a good review. (minimum of 15 words) that is annoying. I not writing a book this a good review. (minimum of 15 words) that is annoying. More

Robert was great. He made sure that my requests were granted as asked. I will request hi For future services He made sure that my requests were granted as asked. I will request hi For future services More

I appreciate the professionalism and personal attention shown to me by Jason during my visit. shown to me by Jason during my visit. More