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BMW of Orland Park
Orland Park, IL
1,303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,303 reviews
November 17, 2024
Tony and the entire service team are extremely professional and actually understand and listen to their customers. Tony understands us " M guys" very well as we are very particular with our cars. professional and actually understand and listen to their customers. Tony understands us " M guys" very well as we are very particular with our cars. He first asked me If I wanted my car washed knowing that most of us prefer not to get their cars washed at the dealer. the service was completed before promised and both the tech and Tony sent me communications summarizing my service . Would not take my M cars anywhere else . More
by orange audi rich
Employees Worked With
November 16, 2024
It is a great experience to come to this place, the service is excellent and they always clarify your doubts. Dion and Rich are great people! service is excellent and they always clarify your doubts. Dion and Rich are great people! More
by YESSY
Verified CustomerNovember 16, 2024
Peter made the buying experience very easy. He followed up with me and made the purchase experience very pleasurable. He followed up with me and made the purchase experience very pleasurable. More
by bpeach65
November 16, 2024
Simply splendid and very courteous. I am specially impressed by Mr. Mateen’s , help in purchasing the car and his knowledge about BMW .. I am specially impressed by Mr. Mateen’s , help in purchasing the car and his knowledge about BMW .. More
by naseerglinks
November 16, 2024
Very efficient. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. More
by jerintony2
November 15, 2024
Ongoing review of current project . .. due to the age of my vehicle, we ran into a few complications, but the teamwork and shared communication is helping us to resolve all related outst .. due to the age of my vehicle, we ran into a few complications, but the teamwork and shared communication is helping us to resolve all related outstanding issues More
by THGLLC
Employees Worked With
Other Employees :
Nathan Schneider, SF; Courtney, Cashier; Cory, Service Coordinator; Dennis Kuk, Parts
November 15, 2024
Great service team. Communicates in great detail and is very informed. Regularly deliver as promised. Communicates in great detail and is very informed. Regularly deliver as promised. More
by cfunke1
Employees Worked With
November 15, 2024
Great service from Cory (service team rep). The video from the mechanic showing the completed work was nice. The loaner car experience was fantastic. The video from the mechanic showing the completed work was nice. The loaner car experience was fantastic. More
by MARCWHITE0
Employees Worked With
Cory
November 14, 2024
Initially I was not going to respond but since I keep getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came in there were two guys talking, no one asked if I need help, I walked passed them and ended up at the register. A lady told me that I needed to speak to one of the two guys that I just passed. Nick was one and I didn’t get the name of the other guy. In my opinion Nick was not very approachable, I tried to have small talk but as a first time owner and customer I didn’t get that warm, cozy feeling. I felt like I was a bother, I felt like my pre owned BMW was not worthy lol. Nick told me it would be several hours before my car was ready. I told him that I was going to go to Best Buy to kill some time. I expected that he would have asked me if I needed a ride but I didn’t get that extension of courtesy l, so I walked. I got his call to say the car was ready and I walked back. When I got back, I asked Nick if BMW had the capability of dropping off and picking someone up? If they in fact didn’t want to sit and wait in the showroom for 3 or 4 hours. This is something that I grew accustomed to with Lincoln. His response was that if there is an available porter then it’s a possibility. I just think he could have said that when I told him I was walking. Something like, we offer this service but unfortunately right now we are unstaffed or there is no one available to take you or pick you up. I just feel the customer service aspect that I expected for a BMW dealership was not there and I’ll just spend my money somewhere else. Sincerely Thomas Phelps tphelps66@yahoo.com More
by TPHELPS66
Employees Worked With
November 12, 2024
I have had all my service requirements on my 2020 228 Gran Coupe done at BMW of Orland Park for the last three years and am very happy with the service and the ease of scheduling an appointment. Even whe Gran Coupe done at BMW of Orland Park for the last three years and am very happy with the service and the ease of scheduling an appointment. Even when very busy, the service department works very hard to limit waiting time. It's always nice to pick up a serviced vehicle that has been washed as well. More
by PATTIOLK
Employees Worked With
Cory - Service Department
