BMW of Orland Park

was having a vibration issue. was told 2 front wheels were bent. sent them out for service, got car back 4 days later. speeds needed to exceed 60mph to test issue. over weekend d was told 2 front wheels were bent. sent them out for service, got car back 4 days later. speeds needed to exceed 60mph to test issue. over weekend drove 260 miles round trip tournament. had same issue returned on monday. was told now both passenger sides were bent this time come back n 2 days to get loaner and fix issue. dropped off vehicle and was returned the next day in the afternoon. no more issues. much appreciated, and realized after original service i hit a pothole in construction zone on the way home. On my 3rd BMW and since 2013 have and will continue to bring my vehicles here for service More

Kemal was great to work with. He was very respectful of my time and interests. He was very respectful of my time and interests. More

Service was completed within a reasonable timeframe and all necessary repairs were clearly communicated prior to work beginning. Service advisors seem knowledgeable on car repairs. all necessary repairs were clearly communicated prior to work beginning. Service advisors seem knowledgeable on car repairs. More

waited several days to get a call back Richard in service department and my concern was still never addressed. department and my concern was still never addressed. More

James in the Service Department is absolutely outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commit outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commitment to customer satisfaction truly were evident at every step. I felt well taken care of from start to finish — highly recommend! More

Very great customer service. Victoria was very respectful, honest, diligent, and transparent in terms of expectations, pricing, and vehicle descriptions. She was also very patien Victoria was very respectful, honest, diligent, and transparent in terms of expectations, pricing, and vehicle descriptions. She was also very patient with us as we tried to explore the different options that were available. At some point she even opted to have our choice of vehicle shipped from another location. We ended up getting a 2025 x3 BMW that was my initial choice on arrival. I must say that Matt is a real genius when it comes to BMW. Thank you Matt for introducing me to the all the new technology that comes with my car. You made it seem so simple and less intimidating. I am so in love with my new car and will recommend this dealership and staff at any time. Thank you all for help my husband get me the perfect gift 🎁. More

Kevin did a great job keeping me on track with my service. I was kept informed throughout the entire process! service. I was kept informed throughout the entire process! More

Cory was quick with assisting me with my needs , my car was completed and washed was completed and washed More

We're extremely happy with the customer service. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling. More

I have no comments and this should not be a requirement to submit your survey to submit your survey More