BMW of Kansas City South

Good service. Received good service at BMW South KC. Warranty work; part had to be ordered but provided loaner and time expectation. Guys in service area very profe Received good service at BMW South KC. Warranty work; part had to be ordered but provided loaner and time expectation. Guys in service area very professional. More

Professional yet friendly. Very professional yet friendly. We had a wonderful young man named Sam as our salesman. He walked us through the whole deal. We would definitely rec Very professional yet friendly. We had a wonderful young man named Sam as our salesman. He walked us through the whole deal. We would definitely recommend him and the dealership. More

New customer I have dreaded every trip I’ve made to baron Bmw. They are demeaning and sexist. It had gotten to the point that only my husband took my car. Your new I have dreaded every trip I’ve made to baron Bmw. They are demeaning and sexist. It had gotten to the point that only my husband took my car. Your new dealership is a godsend. Great, professional experience. Thanks. More

Please check the drop box for key and keep promise . I hope BMW can do better job on keeping promise for customers. At first day I towed in my car and was told it can be done at 4 pm second day, the fo . I hope BMW can do better job on keeping promise for customers. At first day I towed in my car and was told it can be done at 4 pm second day, the following day I checked with them at noon, my advisor told me they just noticed my key was there so it will be delayed for one day. at least the manager helped me out so I can get my car on time. Time is not important but promise is all be. Especially when it was not my fault. Again, many thanks to the manager More

Great experience! I’m so happy to be the owner of my second BMW! The sales team was professional and efficient, and the buying process was smooth. I’m so happy to be the owner of my second BMW! The sales team was professional and efficient, and the buying process was smooth. More

BMW Service Paullie does a great job taking care of his customers. His communication is excellent and you never have any questions when you leave or after you spe Paullie does a great job taking care of his customers. His communication is excellent and you never have any questions when you leave or after you speak with him. He is the epitome of a great customer service agent. More

Vehicle repair Location of dealership is convenient. Friendly service staff. Although repair wasn’t completed fully on first visit, staff went out of their way to m Location of dealership is convenient. Friendly service staff. Although repair wasn’t completed fully on first visit, staff went out of their way to make sure I was fully satisfied prior to departing on the second visit. I would recommend this dealership to others. More

I pay for your mistake I bought my car from BMW of KC South and wanted to use them as my dealer for service. But, the last time I took it there, I was given a loaner car fo I bought my car from BMW of KC South and wanted to use them as my dealer for service. But, the last time I took it there, I was given a loaner car for the day while my oil change was being done. When I arrived to pick up my car at 4:00 p.m., it was not ready. In fact, I did not get the car back until 5:30. In other words, my car was sitting there all day and the work was not done. When I called to talk to a manager, my call was never returned. So I tried the other BMW dealership in town. Unfortunately, they also had trouble completing my service in a timely manner. As a result, I tried KC South again. When I made the appointment this time, I stopped by the service desk to see if my oil change was covered under the maintenance plan. I was told it was and that an air filter change was also covered. I was informed that replacing the windshild wipers would not be covered. My appointment was going to be two weeks out due to scheduling, so I was told to make sure the car did not go over 50,000 miles. The morning when I dropped off the car, I meantioned in addition to the items covered under the maintenance program, I needed the tire pressure sensor replaced on one tire and the valve replace on another. I was told the cost for these items would be about $160. When I went to pick up the car, my bill was for $500. I was informed that the car was not covered under the maintenance plan anymore. I was told it ended at 36,000 miles. I have had work done at a different dealership after 36,000 miles that was covered. The frustration is that I specifically asked if it was covered and was told yes by the technician. If I knew the oil change and filter change was not covered by the maintenance plan, I would have made arrangements to have all the work done at the BMW speacilist in Waldo. I am certain it would have not cost as much as the dealership. When I called the dealership on my way home from picking up the car, I told the manager to do what he thought was fair. When all was said and done, they reportedly credited me with $100. I do not consider this fair. The unfortunate thing for BMW as a brand is that they have two dealerships in the KC Metro area that have trouble delivering a high level of service that I expect from BMW. I guess I will have to try a different luxury brand. More

Nice people I drove there and was just strolling in the parking lot looking at various cars. Someone invited me into the building. Offered mae e a drink. Let me t I drove there and was just strolling in the parking lot looking at various cars. Someone invited me into the building. Offered mae e a drink. Let me test drive a car. Everyone was nice, polite and in the end and I bought a new car. More

Responsive and Service Focused A positive service experience. I commend the service focused approach and responsiveness demonstrated. Some hiccups occurred in terms of initial wor A positive service experience. I commend the service focused approach and responsiveness demonstrated. Some hiccups occurred in terms of initial work scope but subsequently remedied. More