BMW of Kansas City South

Terrible Experience First, I asked if they specifically had this certain diagnostic test. They assured me they could perform this test on my car. But, they actually did n First, I asked if they specifically had this certain diagnostic test. They assured me they could perform this test on my car. But, they actually did not have the capability of doing that test. I wasted my money because they were lying to me about that they didn't provide that test. Then Shelley Clements called me irresponsible. She is the service manager. Overall, a very poor experience with all employees I was in contact with at the service department. More

Lack follow through and integrity BMW of Kansas City South Salesman, Andrew agreed to my price on the phone, said he would even come get me so that I could drive my new car back! He BMW of Kansas City South Salesman, Andrew agreed to my price on the phone, said he would even come get me so that I could drive my new car back! He jumped through hoops to get this deal, initially! Sounded good....I should have known better. The oldest trick in the book- to get you INSIDE the dealership! Upon arrival, Andrew instructed me to go in inside and introduce myself to Dave, the GM. I walked in and asked for Dave, he was standing nearby talking to someone else, he offered up a "Hello, I am Dave." I extended my hand to shake his, saying Andrew asked me to come in to introduce myself. Dave never extended his hand, leaving me hanging, (poor people skills obviously) and stated, "you are open to discussion regarding the price, right?" I replied, "NO, I am not, actually!" The next thing I knew, I was being handed paper work that included a down payment that I had never agreed to! Andrew and I had discussed and agreed to ONLY a zero down payment! So, there I am ,alone, tired, anxious to finalize the deal, it was 4 PM after a long day of negotiation, they wore me down... I ended up paying the down payment, I was not happy at all. I was then told by the salesman to compensate for the "misunderstanding" that he would throw in the following: A car cover, a seat cover, a hat AND a discount on transporting my car to FL, he even offered to assist us in transporting our other vehicle!! ( I had also been dealing with my dealership in FL where we live part time, in hindsight should have stayed with them)..All sounded great to me-fair enough. NONE of it has come to fruition! No follow up on any of the promises. It has been 60 days and nothing! Enter at your own risk. A stereotypical car dealership! Lies and disappointments. Side note: I do believe Andrew meant well, his hands were tied however and he is working for a GM with zero people skills and a typical "get them in here and rake them over the coals mentality". More

Great Service Had great service all the way around. Lorie Hudnall did a fantastic job of facilitating our purchase and making everything right. Highly recommend thi Had great service all the way around. Lorie Hudnall did a fantastic job of facilitating our purchase and making everything right. Highly recommend this group of professionals. More

Quick and Painless The service here was excellent. Both the sales associates and management staff listened carefully to everything I had to say, providing a completely t The service here was excellent. Both the sales associates and management staff listened carefully to everything I had to say, providing a completely tailored experience. I left with exactly what I wanted for the price I wanted. More

Lacks integrity, customer service, and effective processes I purchased a vehicle in May and my sales person was great. Service and management were not because I had to argue to get paperwork completed like ge I purchased a vehicle in May and my sales person was great. Service and management were not because I had to argue to get paperwork completed like getting my trade-in paid off, getting title so I could register the new car, and even getting the actual mileage listed correctly. They claimed all the issues were because they were new. I find they still lack integrity, customer service, and effective processes to even perform an oil change. My wife waited 2 hours before they admitted they had not started and did not even have the oil on hand. No one at the dealership takes ownership of problems. Very poorly run shop. More

Awsome Experience Great location...great selection ...valued my time and made it easy to own a BMW David found the perfect car and followed up but wasn't pushy. Great location...great selection ...valued my time and made it easy to own a BMW David found the perfect car and followed up but wasn't pushy. More

Unethical Calls to consumer protection and district attorney forced them to do the right thing. Calls to BMW corporate offices helped also. Love BMWs and never Calls to consumer protection and district attorney forced them to do the right thing. Calls to BMW corporate offices helped also. Love BMWs and never wanted another type of vehicle but am rethinking that based on the awful experience and toleration by BMW organization of this dealerships unethical behavior. More

Great Deal! Great Service! My wife and I stopped in to look for a certified pre-owned 14 or 15 X5 to possibly trade our 2009 X5 for. After a very patient and knowledgeable sales My wife and I stopped in to look for a certified pre-owned 14 or 15 X5 to possibly trade our 2009 X5 for. After a very patient and knowledgeable salesperson showed us several cars and color combinations we ended up buying a 2017 X5. We never felt pressured and every question asked was answered in a professional and understandable way. Dan Petty explored different purchase and lease options with us and made us both feel like we were in charge and his ultimate goal was for the two of us to be satisfied with whatever we decided to do. It worked for all of us. As I said in the title "Great Deal! Great Service! I stated in Reason for Visit Used (sales) but we bought NEW. More

I have dealt with Kevin & Clinton and they both have been th Kevin & Clinton as service advisors have been thoroughly professional, very courteous, friendly & have followed thru on all things I would rate them a Kevin & Clinton as service advisors have been thoroughly professional, very courteous, friendly & have followed thru on all things I would rate them a 9.5 out of 10 The fact I have an old BMW doesn't matter to them so they both are very helpful More

Excellent Car Buying Experience I stopped by this dealership to simply "look" at cars while in Kansas City on a business trip. My salesperson, Dan Petty, was fantastic. He was the mo I stopped by this dealership to simply "look" at cars while in Kansas City on a business trip. My salesperson, Dan Petty, was fantastic. He was the most approachable, sincere, conscientious salesperson that I have ever met at any dealership. I found a car I loved & the dealership worked with me to give me a very fair price. Dan spent a lot of time answerng my questions & made the process as easy as possible. He set me up with Nick to go over all the control panel functions in the car - it was just really great service. Everyone I met went over & beyond to make me feel great about my car, the dealership & their support. More