BMW of Kansas City South

Great service. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. More

Brought my car in for routine maintenance and they were unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to wo unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to working with them again in the future. More

Norm was very transparent about unexpected repairs. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. More

Adrian went above and beyond when my X-5 had to be sold. He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on t He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on transparency, mobile service and a quality customer service experience overall. Next time I buy a BMW it will be from the this location and not the other. :) More

The people at this dealership take good care of my cars and concerns every time and concerns every time More

The most seamless dealership experience I’ve ever had. Had to get my car towed and a couple new tires on. Only took 1 phone call to seamlessly sort out tires, book an appointment, and even was able to get Had to get my car towed and a couple new tires on. Only took 1 phone call to seamlessly sort out tires, book an appointment, and even was able to get the car back in record time prior to a snow storm rolling in. Came by right at close and picked up my car asap and had the best experience I’ve had yet. Randy was nothing short of a joy to work with and it’s apparent to me why time time again I come back! More

The service department here is great. I typically work with Pauli or John S. On my last visit, Pauli went out of his way to add a new connection to my key and John had his detail manager I typically work with Pauli or John S. On my last visit, Pauli went out of his way to add a new connection to my key and John had his detail manager fix a recent scuff on the front of my car where I had scrapped my garage. Both of these were without my knowledge or request! More

Worked with Service Advisor Jerry Cheng on follow-up work after our X6 purchase and we received exceptional service from Jerry and the BMW South Service team. We love our BMWs X6 and X5. Nothing like BMW! after our X6 purchase and we received exceptional service from Jerry and the BMW South Service team. We love our BMWs X6 and X5. Nothing like BMW! More

We have been servicing our cars with this dealership for years and have driven many different brands but our interactions with Norm in service has made owning this brand the best. years and have driven many different brands but our interactions with Norm in service has made owning this brand the best. More

Best move I have ever made was switching to BMWKCS Service Center. I was lucky enough to have Norm Michael assigned to my account and couldn't be happier. He is always extremely helpful and very good Service Center. I was lucky enough to have Norm Michael assigned to my account and couldn't be happier. He is always extremely helpful and very good at explaining g your options. More