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BMW of Kansas City South

Kansas City, MO

4.9
2,074 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,074 Reviews of BMW of Kansas City South

May 15, 2019

Best BMW Customer service and sales in KC metro Caleb, Nick, and Keith were amazing / I went to another BMW dealership first in town and was treated subpar - thank goodness I called BMW of KC South More

by DwightE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Zimmermann, Nick Fairbanks, Keith Heedum
Jun 14, 2019 -

BMW of Kansas City South responded

Welcome to the Hendrick family DwightE! Thank you for giving us the opportunity to assist you in your new car purchase, we truly appreciate your business. If we can help with anything in the future, please just let us know! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 14, 2019

It was ok. I liked the people and the waiting experience. But they were fixing a tire and replaced the wrong one. It took twice as long to then fix and correct More

by FIR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
May 15, 2019 -

BMW of Kansas City South responded

Hi Fir, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact our general manager Jhoda Edquist at 816-501-2702 at your convenience. Thank you!

May 12, 2019

End to end Customer Experience was Fantastic! Very much enjoyed the focus spent on getting to know the customer. This in my opinion is a core fundamental of success. Job well done!! More

by BARRETT.KNUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Fairbanks, Rodkem Matthews, Jhoda Edquist, Jordan Kivett
Jun 07, 2019 -

BMW of Kansas City South responded

Hi Barrett.knudson, thank you for taking the time to leave a review for us at BMW of Kansas City South. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2019

Fantastic experience at Kansas City South BMW Purchased a 2019 BMW X3. All-star service from beginning to end. Did a custom build and got multiple updates along the way. Delivery was especially fu More

by cfugere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Karras, Tarek Jebali, Kalene Dunn, Jhoda Edquist, Clinton Wong, Jordan Kivett
Jun 14, 2019 -

BMW of Kansas City South responded

Thank you cfugere! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Kansas City South! We appreciate you giving us the opportunity to assist you in your new car purchase. We hope you and your wife are enjoying your new 2019 X3! Have a great day!

May 11, 2019

BMW Experience Good folks, friendly and accommodating. Prices and financing not that competitive. Nice facilities, service department could be more accessible and fl More

by fcaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic in service, Kalene Dunn, Nick Fairbanks, Jhoda Edquist, Clinton Wong
Jun 07, 2019 -

BMW of Kansas City South responded

Fcaro, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

May 10, 2019

New tires and more Very impressed with service, Paul is great and will continue to go there based on level of service. Will most likely buy our next car from there More

by MIKEKOPIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Paul Tracy
May 19, 2019 -

BMW of Kansas City South responded

Mikekopit, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2019

Excellent and Outstanding Customer Service The moment I walked into the dealership i was greeted with TOP NOTCH service while in the process of purchasing my very first BMW vehicle. The patienc More

by Dhenderson93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Jebali, Giuseppe Baldin
Jun 14, 2019 -

BMW of Kansas City South responded

Welcome to the Hendrick and BMW family Dhenderson93! We always want to make sure our clients are well taken care of. Thank you for sharing your positive experience, we are glad our team provided top notch service throughout your car buying process. Thank you so much again for your feedback! We hope you have a great day!

May 10, 2019

Service I had a bad experience with another BMW dealership in the area. As a woman, it can be difficult getting good service without feeling pressured and ta More

by TREYRENA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jun 14, 2019 -

BMW of Kansas City South responded

Treyrena, we're glad you had such a wonderful experience with our team! Your kind words mean a lot to us and we are pleased to read you didn't feel pressured. It's our goal to make sure our clients are taken care, so please don't hesitate if we can help with anything in the future. Have a great day!

May 10, 2019

Taking care of an old beamer Paulie Ranker and his team did a great job inspecting and correcting age associated problems with my 2003 X5. While the work took longer than I antici More

by JCOVINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heedum, Clinton Wong, Paul Tracy, Paullie Ranker
Jun 14, 2019 -

BMW of Kansas City South responded

Thank you so much for taking the time to leave us this feedback. If we can help with anything in the future please let us know. Have a great day!

May 10, 2019

On time great service In for oil change. No big deal. They did the work required on a timely basis. Will continue to go there for all future service More

by BILLADAMS.AGENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tracy
May 19, 2019 -

BMW of Kansas City South responded

Billadams.agent, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Kansas City South! Thank you so much again for your feedback! We hope you have a great day!

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