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Audi Palo Alto

Palo Alto, CA

4.1
2,817 Reviews
Call Dealership (833) 830-1068

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,817 Reviews of Audi Palo Alto

March 06, 2020

Had a good overall experience. Audi had taken over all care. Scheduling was easy and commute back and forth was well taken care of. Good experience. More

by srikanthryali7
Recommend Dealer
Yes
Employees Worked With
John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
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Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

March 06, 2020

Great service! Very communicative and all of my concerns were addressed. I also knew what to expect each step of the process thanks to Quan. More

by scmartignetti
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Thank you so much for your positive comments about Audi Palo Alto! We hope to see you soon!

March 05, 2020

Excellent serviceI came to buy a usedHonda. I left with Excellent service I came to buy a used Honda. I left with a 2015 Civic LX. I absolutely love this car. I recommend anyone looking for a great car More

by haberlimbaugh
Recommend Dealer
Yes
Employees Worked With
Bruce Andreu, Marc Lightsey, Steven Barthold
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Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 05, 2020

Ben was great, took care of the service as well as other issues that needed attention. He was professional, courteous, and very organized. This is the best experience I have had at Audi of PALO Alto. More

by steve.bono
Recommend Dealer
Yes
Employees Worked With
Ben Gomez
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Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.

March 05, 2020

Treated very professionally with timely updates. I liked the live service videos and appreciated an extended time with the loaner over my extended service period. More

by bobgarnero
Recommend Dealer
Yes
Employees Worked With
John Su, Victor Luis, Quan Huynh, Kevin Gaddis, David Liss
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Your satisfaction is our top priority. Thank you so much for your feedback! We hope you have a great day!

March 05, 2020

Bennie was very friendly and helpful. He made sure to explain everything in detail, Bennie very professional and went out of his way to have my additional concerns addressed. More

by jellymoon290
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2020

Good and prompt service. Friendly and knowledgeable staff. They got the repairs done to my vehicle on time and within the quote. No issues in all my service work. More

by ScottM
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 04, 2020

Prompt response through inquiring in website and carfax systems. Radi was courteous, concise, and kept true to everything discussed. Still waiting on the securing of rear body parts (missing fasteners). More

by eric galang
Recommend Dealer
Yes
Employees Worked With
Steven in financing that handled the final paperwork., Radi Tamimi, Steven Barthold
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Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Thank you for sharing your positive experience! We hope to see you soon!

March 04, 2020

Excellent service in all respects. Loaner car was fine. The video showing what was done on the vehicle was novel and helpful. David Liss handled everything perfectly. More

by pwhitman0
Recommend Dealer
Yes
Employees Worked With
David Liss
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We appreciate your positive review about your experience with us! We hope to be of service to you again in the future.

March 04, 2020

Excellent speedy service. Everybody was extremely helpful especially John. They got my car ready on time and did a great job. Much appreciated. Especially loved the Lyft option that they set up to get me to More

by MSMOIR
Recommend Dealer
Yes
Employees Worked With
John Su
Report | Print
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

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