Audi Palo Alto

𝐌𝐉 𝐒𝐀𝐍𝐆𝐇𝐀 (𝐆𝐌) 𝐒𝐇𝐎𝐔𝐋𝐃 𝐁𝐄 𝐅𝐈𝐑𝐄𝐃 𝐅𝐎𝐑 𝐇𝐈𝐒 𝐃𝐈𝐒𝐑𝐄𝐒𝐏𝐄𝐂𝐓𝐅𝐔𝐋 𝐁𝐄𝐇𝐀𝐕𝐈𝐎𝐑 𝐓𝐎𝐖𝐀𝐑𝐃𝐒 𝐖𝐎𝐌𝐄𝐍 𝐀𝐍𝐃 𝐇𝐔𝐌𝐀𝐍𝐒. The General Manager, MJ Sangha, is the mo 𝐅𝐎𝐑 𝐇𝐈𝐒 𝐃𝐈𝐒𝐑𝐄𝐒𝐏𝐄𝐂𝐓𝐅𝐔𝐋 𝐁𝐄𝐇𝐀𝐕𝐈𝐎𝐑 𝐓𝐎𝐖𝐀𝐑𝐃𝐒 𝐖𝐎𝐌𝐄𝐍 𝐀𝐍𝐃 𝐇𝐔𝐌𝐀𝐍𝐒. The General Manager, MJ Sangha, is the most disrespectful salesman and human being that you can ever encounter. I do not know how a reputable dealership like Audi can have someone like that as its general manager. It's a shame to the brand and dealership and to humanity to have a human like that to be honest. No matter whether they felt like my wife will buy that car or not, no human being should be treated like that, especially not a woman who is there with a 3-month-old newborn!! Very very very shame on Audi for employing such a person as their GM. He is a disgrace to humanity. What happened: My wife went in, with our newborn and 2 parents, to show them our trade-in car so they could inspect it and give us a quote before we decide on closing the deal on an Audi. He started yelling at her, saying "I told you the price already" when they had told us a range the day, and wanted us to bring it for inspection the next day. He also told her "Are you going to buy the car right now?". She said "Ok let me think about it". He started being hostile to her, turned his back, and left. His rudeness is unseen in any professional world quite frankly. Shame on Audi for having him. The other salesmen were very decent with us and if so were the ones/reason we would be buying The General Manager, MJ Sangha, is the most disrespectful salesman and human being that you can ever encounter. I do not know how a reputable dealership like Audi can have someone like that as its general manager. It's a shame to the brand and dealership and to humanity to have a human like that to be honest. No matter whether they felt like my wife will buy that car or not, no human being should be treated like that, especially not a woman who is there with a 3-month-old newborn!! Very very very shame on Audi for employing such a person as their GM. He is a disgrace to humanity. What happened: My wife went in, with our newborn and 2 parents, to show them our trade-in car so they could inspect it and give us a quote before we decide on closing the deal on an Audi. He started yelling at her, saying "I told you the price already" when they had told us a range the day, and wanted us to bring it for inspection the next day. He also told her "Are you going to buy the car right now?". She said "Ok let me think about it". He started being hostile to her, turned his back, and left. His rudeness is unseen in any professional world quite frankly. Shame on Audi for having him. The other salesmen were very decent with us and if so were the ones/reason we would be buying that Audi car we were seriously considering. But this animal (MJ Sangha) just decided to be an animal and mistreat his wife under the pretext of "She was not serious about buying the car". No human being should be treated that way, no matter whether she will buy it or not. And FYI, we were going to buy it that same day. She just wanted to give me a call from there to tell me the appraisal, and I would have told her to buy it. I hope the dealership owners see this review and escalate it to fire this animal: MJ Sangha. And I hope all the bad luck in this world comes your way so that sales under your GM-ship burn to the ground. And I hope that this review stays as a mark on the internet for other dealerships and Google engines to show when other employers are trying to background-check you by searching the web. Shame on you. IN PREPARATION FOR THIS COMMENTS TO THIS REVIEW: He will say that: "We gave you an offer after spending many hours here, and you came back in without the intentions of purchasing a car, per your wife. We have to be very courteous of our time as well" --> What a polite way to try to divert away the rudeness a human being (let alone a GM of a dealership like Audi) can exert to another human being (let alone a woman with a newborn). More

Please call me. I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not I Arrived at your Palo Alto dealer today with my Audi S8 for an appointment that was difficult to schedule. The call center on Saturday would not connect me to the service department, and multiple technicians I have used there in past did not return my voice mails. Eventually, I made an appointment for today. When I arrived, a line of cars blocked the driveway (see video). Eight service desks were empty (see video). I waited behind five unserved customers for 45 minutes and checked in. I was told that the car might not be diagnosed today despite my appointment. I waited for a text about my car being checked in and it has not come. I have no way of reaching a human and my car is stuck in a sea of cars waiting to be serviced and I have not expectation it will even be looked at soon. No loaner cars were available and the courtesy vehicle was 30 minutes away. I went home on Uber and ordered a GoRental to be delivery to my house. I will post this review and these videos everywhere I can on Yelp and Audi sites until I am treated like a customer. Jonathan Rosenberg Cell xxxxxxxxxx Drop off video: https://photos.app.goo.gl/2hzdptzLDk7hBNUJ9 No technicians at desks video: https://photos.app.goo.gl/hMXQq8rkfxpk4Vi57 More