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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
June 30, 2014
No nonsense fun buying experience David is a great guy to work with. I bought my last 2 vehicles from him and each time the experience with transparent and easygoing. Best car buying David is a great guy to work with. I bought my last 2 vehicles from him and each time the experience with transparent and easygoing. Best car buying experience I've every had. More
by David McMahon
Employees Worked With
James Stafford , David Stevens , Greg Kendall
June 12, 2014
Great sales person let down by terrible finance office I worked with Ruel Deguzman and had a wonderful experience - super friendly, super professional with a great level of knowledge of Audis in general an I worked with Ruel Deguzman and had a wonderful experience - super friendly, super professional with a great level of knowledge of Audis in general and the car I was buying (Q5) in particular. Concluded test drives and conversations in about an hour and was super happy. Look for him when you go in. HOWEVER, my whole experience was spoiled by a 4 hour wait to get into the finance office to sign my paperwork etc - particularly galling as I was paying by check and didn't need financing beyond the risk of my check not clearing. Such a waste of a huge swathe of my day. In Audi Palo Alto's defense, they were super apologetic about this and are getting extra capacity in that department so this situation may not last long - but I would check before you go in if you are pressed for time. More
by JonPedley
Employees Worked With
Ruel Deguzman
June 08, 2014
The Best car buying experience We recently purchased a 2007 BMW from the Palo Alto Audi dealership. We had a very pleasant experience, thanks to Frank Spagnola, Internet Sales Manag We recently purchased a 2007 BMW from the Palo Alto Audi dealership. We had a very pleasant experience, thanks to Frank Spagnola, Internet Sales Manager 408-592-1318 Mobile. I was in contact with Frank before I drove from Sacramento to purchase the car, and the car was just as clean as he promised. Frank and Chris Mohr, Finance Manager, were extremely professional and friendly, and explained to us in details all the documents we have signed, and without any of the used car salesman pressure you'll get anywhere else. We were in an out in about half an hour. A few days after our purchase, Frank called us to ask how do we like the car and offered assistant we may need. I highly recommend this dealership if you are interested in purchasing a car. More
by isamsb
Employees Worked With
Frank Spagnola
January 12, 2005
Great service. I bought an 2001 Audi A4 1.8t from them... Sales was okay but the Service department is great.<br><br>Every scheduled maintenance I called to make an appointment for I was told I could just dr Sales was okay but the Service department is great.<br><br>Every scheduled maintenance I called to make an appointment for I was told I could just drop off the car and they always returned the car to me when anticipated.<br><br>Most recently the battery was failing on the day before new year's eve (my car occasionally wouldn't start) and they told me to just drop it off in the morning. I dropped it off and they replaced the battery and had the car back to me the same day! They also offered me a loaner (I didn't need one).<br><br>Great Service!!! More
by dlee0721
August 19, 2004
stay away from this garage. As they may be good salesmen, their service people are totally incompetent. We used to have our car serviced there until they failed to let us know of a very simple problem. Turn their service people are totally incompetent. We used to have our car serviced there until they failed to let us know of a very simple problem. Turns out a few months later it costed us 7K ( for a 3 yo car) to have it repaired. As a consolation price they offered a 300 dollars discount. What an insult!<br><br>Well, we are sued them!. We may not get much out of them, but at leat i hope it serves as a lesson to future customers. More
by jeff123
Employees Worked With
Manager
April 26, 2004
Up until buying my Audi A4 in September of 2003, I had been dealing with horrible dealers at Marin Acura. I lost most of my faith in dealers up to this point.<br><br>Then, I met Desmond at Carlsen Audi. been dealing with horrible dealers at Marin Acura. I lost most of my faith in dealers up to this point.<br><br>Then, I met Desmond at Carlsen Audi. Very friendly and informative, Desmond did an admirable job of giving me information on the A4 instead of trying to pressure me to buy it. He did a great job of explaining its features while being polite and considerate. Although he couldn't get the price I wanted on my trade-in initially, he found it a week alter by calling various dealerships and auction houses throughout the state and nearby states. Very thorough and very nice.<br><br>Since then, he has taken care of my car at every service and helped facilitate service appointments so that it runs smoothly for me. <br><br>Highly recommended! I plan to buy another Audi from them when it comes time. More
by neoprufrok
Employees Worked With
Desmond Lovas
March 18, 2004
Went there when I wanted to buy the '04 S4. They let me test drive a demo and it was great. Salesperson was very nice. They just didn't have the color/option combo I wanted, so unfortunately I had to go test drive a demo and it was great. Salesperson was very nice. They just didn't have the color/option combo I wanted, so unfortunately I had to go elsewhere to get the car. They could have ordered me one, but I had to buy right away b/c I needed a car.<br><br>My bro bought an S4 there in '01 and it was a very pleasurable experience. That's why I initially went there to buy my '04. Too bad it didn't work out. <br><br>I highly recommend this dealership. The salespeople don't hassle you, but they will spend the time to help you find what you want. I will go back there next time when I buy a new car.<br><br>Too bad the dealership I ended up buying my car from was not as good... More
by Asiatik
