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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
Verified Customer
May 05, 2020
Very courteous and helpful. Asked right questions and listened to us. Kept us informed as the work progressed. Car was done on time and within estimated costs listened to us. Kept us informed as the work progressed. Car was done on time and within estimated costs More
by slcvetteguy
Employees Worked With
Quan Huynh
May 04, 2020
Great staff at this dealership — efficient, through, easy to work with and very personable.Our experience has been so good that we are considering switching our second vehicle to another Audi. to work with and very personable.Our experience has been so good that we are considering switching our second vehicle to another Audi. More
by SGUJA
Employees Worked With
John Su
May 04, 2020
Kept me informed. Did the leg work to get my repairs covered under warranty. Very kind and thorough. Clean office. Provided a Very nice loaner car. covered under warranty. Very kind and thorough. Clean office. Provided a Very nice loaner car. More
by SUSAN.LETHERS
Employees Worked With
John Su, Quan Huynh
May 03, 2020
Able to book appointments in a timely manner. Always friendly and professional. I also appreciate that they inform you of any necessary re-calls or software updates when you leave your car for servicin friendly and professional. I also appreciate that they inform you of any necessary re-calls or software updates when you leave your car for servicing More
by Lydia
Employees Worked With
Quan Huynh
May 02, 2020
missing usb power port mostly it was fine ride provided to my home unfortunately my brand new in original package was missing from my car that was on in february 2020 it ha mostly it was fine ride provided to my home unfortunately my brand new in original package was missing from my car that was on in february 2020 it has not been returned to me More
by BQUINTANA1
Employees Worked With
Luan Nguyen
May 02, 2020
It took this service department 4 visits in a few short months to identify the problem with my brand new Audi Q7. I had to haggle and threaten to get a loaner vehicle and they charged me $1500 for a flat t months to identify the problem with my brand new Audi Q7. I had to haggle and threaten to get a loaner vehicle and they charged me $1500 for a flat tire on the loner when the rep said we would be billed no more than. $700. Terrible communication. Dishonest. Will never buy another car from Audi again since I cannot trust their service. More
by Palo Alto Family
Employees Worked With
Benny
May 01, 2020
Typical “sneaky snake car salesmen” I was up sold on a warranty and promised that if the monthly payments turned out to be too much I could easily call and remove the extra warranty and lower the payments warranty and promised that if the monthly payments turned out to be too much I could easily call and remove the extra warranty and lower the payments. Shortly after buying my car, I realized that indeed the payments were difficult for me to manage. The person who assisted me in buying my car and made this promise dodged my calls, ignored voicemails and emails for 2 months. After being frustrated with this, I told the person who answered the phone that I would just come up to the office and wait for him to be available, she went to “check of he was in” again and miraculously he was. He had no explanation as to why I hadn’t received a call back in all that time, was short and rude, and needless to say not at all helpful. Turns out I could cancel the warranty, but in order to lower the payments I still had to reapply for another loan. Overall horrible experience and a “Dr. Jekyll - Mr. Hyde” salesmen. I wouldn’t recommend car shopping here to my worst enemy. More
by jawa48
Employees Worked With
Gino Maynetto
May 01, 2020
I consistently responded that you had the wrong number, but you continued to send me texts about a car that isn’t mine. Then to top it off, you send me a survey asking how you did. but you continued to send me texts about a car that isn’t mine. Then to top it off, you send me a survey asking how you did. More
by YouHaveTheWrongNumber
Employees Worked With
Tony Oliva, Bruce Andreu, Radi Tamimi, Bruce Andreu, Kevin Gaddis
May 01, 2020
The customer experience was not great. Hopefully that will improve after the pandemic. Sales people did not get back to me. New car was not fully serviced. will improve after the pandemic. Sales people did not get back to me. New car was not fully serviced. More
by PALOALTOTOM
Employees Worked With
Two Sales People - 1 star for not getting back to me. , Tony Oliva, Jon Bittrolff, Marc Lightsey
