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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
July 07, 2020
Victor was very helpful. Car was picked up, serviced and delivered in a few hours. Victor kept me updated and made sure service was done correctly delivered in a few hours. Victor kept me updated and made sure service was done correctly More
by AJA607
Verified CustomerEmployees Worked With
Victor Luis
July 05, 2020
I got my car back with more issues and was offered to have it fixed for additional charges, I knew these weren’t issues coming in and after reading comments from other guests, this seems to be common. Re have it fixed for additional charges, I knew these weren’t issues coming in and after reading comments from other guests, this seems to be common. Really unhappy with my experience and I feel taken advantage of and cheated. More
by User2468
Employees Worked With
Quan Huynh
July 02, 2020
Loved buying from Michael.He was patient, understanding Loved buying from Michael. He was patient, understanding and kind. I cannot be happier. He made sure that our satisfaction was most important. T Loved buying from Michael. He was patient, understanding and kind. I cannot be happier. He made sure that our satisfaction was most important. Thank you! More
by JOEL.ONODERA
Employees Worked With
Michael Low, Tony Oliva
July 02, 2020
Great Dealership Keith Lui did a better job of finding me the car I wanted than any of the other 5 Audi dealerships I contacted. He is prompt and always got back to Keith Lui did a better job of finding me the car I wanted than any of the other 5 Audi dealerships I contacted. He is prompt and always got back to me quickly. Excellent customer service. I highly recommend seeing him. More
by zfotobugjm
Employees Worked With
Keith Lui
July 01, 2020
Great service. Got me in and out quickly and provided a nice loaner car. Everyone was polite and handled the Covid-19 guidelines extremely well. nice loaner car. Everyone was polite and handled the Covid-19 guidelines extremely well. More
by Casey
Employees Worked With
Bruce Andreu, Bruce Andreu, Eric Gonzalez, Victor Cardenas
July 01, 2020
Benny was very helpful and very responsive. Unfortunately we discovered that my 2010 A4 Avant is suffering from the known piston and rings problem. so I'm waiting to hear from Audie USA as to Unfortunately we discovered that my 2010 A4 Avant is suffering from the known piston and rings problem. so I'm waiting to hear from Audie USA as to what they might be willing to do to help with the repairs More
by Greg
Employees Worked With
Ben Gomez
June 30, 2020
Great overall experience Good Sales and management team. Even better Support/Service team, especially Victor Luis. Will definitely give them business again when I upgrade my n Good Sales and management team. Even better Support/Service team, especially Victor Luis. Will definitely give them business again when I upgrade my next car. More
by Sachin
Employees Worked With
Victor Luis, Jon Bittrolff, Travis Brown, Sidney Staton
June 30, 2020
I was very pleased with the service provided by the entire staff at Audi Palo Alto, starting with our first contact Travis. The entire process was actually quite quick considering the new environmenta entire staff at Audi Palo Alto, starting with our first contact Travis. The entire process was actually quite quick considering the new environmental related to covid19 restrictions. 5 * More
by mgautho
Employees Worked With
Bruce Andreu, Travis Brown
June 29, 2020
Always a+ service Great technology tools communicating Always a+ service Great technology tools communicating thru text Pickup drop off mega convenient All in I will continue to use them again Always a+ service Great technology tools communicating thru text Pickup drop off mega convenient All in I will continue to use them again and again More
by NINA_BLACKWELL
Employees Worked With
Quan Huynh
June 28, 2020
Under Covid situations, he would use his finger to touch Under Covid situations, Benny would use his finger to touch his tongue when was covered in saliva to ensure every page had saliva before he flicked th Under Covid situations, Benny would use his finger to touch his tongue when was covered in saliva to ensure every page had saliva before he flicked through every page of the service paperwork. This is totally unacceptable, especially under Covid situations. Another huge problem was Benny's attitude towards us when the service technician identified a rodent situation in our car. Benny’s attitude was terrible and was unwilling to answer any of our for questions in any detail. I never felt that your store wanted to service me as a customer. More
by KW
Employees Worked With
Benny Gomez
