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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
April 27, 2018
Awesome experience! Buying a new car was an awesome experience. The sales department wre professional, courteous and had lots of patience to help test drive different spe Buying a new car was an awesome experience. The sales department wre professional, courteous and had lots of patience to help test drive different spec cars. More
by MS
Verified CustomerEmployees Worked With
Gino Maynetto - 5 stars!!, Andy Tran
April 26, 2018
Great purchasing experience We purchased a car from radek over a couple of weeks. He was not only very knowledgeable but also a pleasure to work with. He kept our concerns in min We purchased a car from radek over a couple of weeks. He was not only very knowledgeable but also a pleasure to work with. He kept our concerns in mind, didn’t push to get something else we didn’t want, and ended up finding the perfect car for us. More
by BF
Employees Worked With
Radek Kubiak, Michael Cortez-Mejia, Tony Oliva
April 26, 2018
Another great experience. Excellent service. Just like going to the 4 seasons of car dealerships. Everyone treats you as the most important person visiting. Great facility. Cle Excellent service. Just like going to the 4 seasons of car dealerships. Everyone treats you as the most important person visiting. Great facility. Clean and professional. More
by GARYNEDD
Employees Worked With
Sergio, Nic Quintero
April 26, 2018
Audi quickly fixed my side mirror Although Palo Alto dealership is very busy, they were able to squeeze me in and get me on my way after only a few hours. I recommend you go here over Although Palo Alto dealership is very busy, they were able to squeeze me in and get me on my way after only a few hours. I recommend you go here over Fremont or others - Matt was great to work with... More
by ghodsiza
Employees Worked With
Luan Nguyen
April 26, 2018
Scheduled maintenance that exceeded expectations Sergio and the team at Audi Palo Alto took care of everything in a timely manner. Sergio made sure everything I had concerns with were checked and tak Sergio and the team at Audi Palo Alto took care of everything in a timely manner. Sergio made sure everything I had concerns with were checked and taken care of. He even went out of his way to apply discounts and warranties so that I paid a fair price. Would highly recommend getting your Audi serviced here. More
by audi.a4.owner
Employees Worked With
Sergio Rizo, Nic Quintero
April 26, 2018
Non responsive to customer needs, not reasonable in service The service advisor, Jesus, was totally non-responsive. I had to leave 3 messages for him and talked to alternate service advisor, but Jesus still did The service advisor, Jesus, was totally non-responsive. I had to leave 3 messages for him and talked to alternate service advisor, but Jesus still didn't return my call. And the service manager, Alfred, didn't cover a critical cam cover oil leak, even though my 2013 Q5 has low mileage 38K. This is not an acceptable policy as new cars should not have such serious defect at 38k miles that expects customer to pay over $2300 for fixing, not a wear/tear issue! And, since I bought my car here, I have done all service so far at this dealer. Bad customer service overall. More
by Sandy
Employees Worked With
Jesus, Alfred
April 26, 2018
Amazing Service! In an age when you can barely get help at stores, Audi Palo Alto was cordial, timely and always kept us updated on when service would be completed. Al In an age when you can barely get help at stores, Audi Palo Alto was cordial, timely and always kept us updated on when service would be completed. All other dealers should strive to be as efficient and pleasant as Audi Palo Alto. More
by MK
Employees Worked With
Addib
April 26, 2018
Very good experience overall Good inventory Good location Very busy dealership Overall staff was friendly and provided good follow up Quality dealership Comfortable sales a Good inventory Good location Very busy dealership Overall staff was friendly and provided good follow up Quality dealership Comfortable sales area Good follow up Good sales interaction More
by KENNYHIBBITS
Employees Worked With
Drew Michaels, Tony Oliva
April 25, 2018
Super fast and super professional The agents are super responsive and efficient. They helped me selecting cars and finding the best option that I want. The finance guy is super pro The agents are super responsive and efficient. They helped me selecting cars and finding the best option that I want. The finance guy is super professional as he gave me lots of helpful suggestions. The overall approval process went really fast. More
by zhouyao1212
Employees Worked With
Ludmila Hasan , Sam Brown, Andy Tran, Nic Quintero, Tony Oliva
April 24, 2018
David did a great job David was knowledgeable, relaxed and not pushy. Davis was patient and helped us get exactly the right car we were looking for and at a reasonable pric David was knowledgeable, relaxed and not pushy. Davis was patient and helped us get exactly the right car we were looking for and at a reasonable price. More
by SCOTTW5
Employees Worked With
David Young
