Audi Palo Alto

Quick and easy Had my Q5 in for routine service and recall item. The service area is very well organized, no line and John Su was very informative and good to work w Had my Q5 in for routine service and recall item. The service area is very well organized, no line and John Su was very informative and good to work with. He explained things clearly and suggested things my car should have checked beyond the routine service. I also liked the way this dealership handles loaner cars. You give your information, insurance, credit card to the service person and he/she takes care of the loaner. You don't have to go to a separate area and stand in line again. You wait in the customer waiting area, which is very nice, and the loaner car is brought to you. Very simple and quick; I really appreciated this aspect. More

Great customer service and convenient location Audi Palo Alto ia conveniently located and their facilities (from checkin through loaner pickup) are spacious and efficient. The team assists wherever Audi Palo Alto ia conveniently located and their facilities (from checkin through loaner pickup) are spacious and efficient. The team assists wherever they can (e.g., carrying the child seat from our car to the loaner). More

Satisfaction Pleasant to talk with everyone here.people willing to help you and answering all your questions.Im definitely recomend this place to everyone and vi Pleasant to talk with everyone here.people willing to help you and answering all your questions.Im definitely recomend this place to everyone and visit . More

Great experience with my 25,000 mike Service!it I worked with Jesus of your Service Department, and he was excellent! As was the work that A’s done, including the complementary car wash. I worked with Jesus of your Service Department, and he was excellent! As was the work that A’s done, including the complementary car wash. More

Great service Fast check-in for my car. They are very helpful -- once I went on a weekend as my key battery was dead though they don't open on weekends but I manag Fast check-in for my car. They are very helpful -- once I went on a weekend as my key battery was dead though they don't open on weekends but I manage to talk to someone in sales and he helped me to get my battery replaced. Easy breezy to get my loaner vehicle while my vehicle was in service. Only thing is to get regular inspection, need to schedule 4 weeks in advance -- too long of a wait. More

Great service Bought a 2017 R8 with low mileage. Traded in my 2016 S7. No problems. Very helpful. Very easy. Very knowledgeable. Definitely recommending this dealer Bought a 2017 R8 with low mileage. Traded in my 2016 S7. No problems. Very helpful. Very easy. Very knowledgeable. Definitely recommending this dealership. 10+ Rating More

Great communication. Quick work. Luan did a fantastic job keeping me updated via. text with progress on car inspection, paperwork and preparing the final sale. Gino helped finalize th Luan did a fantastic job keeping me updated via. text with progress on car inspection, paperwork and preparing the final sale. Gino helped finalize the final signatures and took his time to explain when needed. Overall, a fantastic, smooth and quick purchase from Audi Palo Alto. More

Excellent customer service! The staff is very nice and helpful. They make buying a car a pleasant experience. They answered all my questions, were patient, cordial, and respe The staff is very nice and helpful. They make buying a car a pleasant experience. They answered all my questions, were patient, cordial, and respectfully efficient. More

Awesome team! APA service dept. makes my life so much easier. Courteous, knowledgeable and professional. Highly recommend for all Audi service needs. I won't take m APA service dept. makes my life so much easier. Courteous, knowledgeable and professional. Highly recommend for all Audi service needs. I won't take my car anywhere else! More

Excellent service, pleasant experience. It was a pleasant car buying experience. Both Luan and Mike were helpful and friendly. I felt well informed and properly taken care of. Thanks for the It was a pleasant car buying experience. Both Luan and Mike were helpful and friendly. I felt well informed and properly taken care of. Thanks for the smooth and fantastic purchase. More