Archer Volkswagen

provides friendly service, knowledgeable staff, fair pricing, and a smooth buying experience from start to finish. pricing, and a smooth buying experience from start to finish. More

no pressure from sales staff. negotiated in a very friendly and cordial manner. i am very satisfied with whole process. negotiated in a very friendly and cordial manner. i am very satisfied with whole process. More

George in the VW Service Department provided outstanding customer service. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clea customer service. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made the experience smooth and stress-free. It's refreshing to work with someone who genuinely cares about the customer. More

For a walk in appointment the service was fast and the contact explained any necessary issues for my vehicle contact explained any necessary issues for my vehicle More

Probably the worse service department I’ve ever dealt with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 Tiguan. The first time it was in the shop I was told it would be a couple weeks. That turned into 2.5 months with little updates and no return calls after calling to check on the progress. I go to pick up the car and they had scratched my bumper and my floor mats were missing. Was told to bring it back and they would have the bumper painted and it would be a max 2-3 days. That experience turned into 2.5 weeks. Then I try to get a tire fixed and my wheel key is missing out of my glove box (which I have never used). The first time it was in the shop I had them look at the tire, among other things, because it was leaking air and they told me there was nothing in it and that the tire pressure just needed to be reset. Here we are months later and still leaking. I was told I had to bring it back to there shop to buy a new set of locks to get it fixed. Once everything was done the car dash rattles and is very annoying but I will deal with if before I take it back to them again. I wouldn’t recommend this dealership to anyone! More

Took my car in to get fixed, it stayed there for 2 weeks with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was tol with no updates or no communication at all from Ivan. I had to pick it up because i need my car and it was just sitting at the dealership. I was told, they would call me back when they would be able to resolve her problem but still have not heard back. AND when I picked up my car there were Lights on the dash that were not on before and now the car battery is completely dead. I think I'm going to start taking my car to another dealership because this is xxxxxxxx. More

Fantastic. Rico did everything I asked for without trying to pressure me or manipulate me in any way. I can't say enough about how great the experience was. Rico did everything I asked for without trying to pressure me or manipulate me in any way. I can't say enough about how great the experience was. I would definitely recommend to friends. More

It was excellent . Quick and easy. I just told them what I wanted and they were so helpful Quick and easy. I just told them what I wanted and they were so helpful More

Jin is very professional and timely. He catered to my disability while getting out and into my vehicle. He catered to my disability while getting out and into my vehicle. More

A bit pricey on some things, but very thorough. I'm happy I took my car here and will again. I'm happy I took my car here and will again. More