Patrick Hayes

1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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my bread was Joshua and he was awesome! George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. More

by janet27 Verified Customer Verified Customer

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Efficient and quick service. They need 15 words for this? Yes it’s fifteen by now. They need 15 words for this? Yes it’s fifteen by now. More

by pinoydr Verified Customer Verified Customer

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Great service with very attentive team looking to give the best possible experience. Very easy to communicate with the best possible experience. Very easy to communicate with More

by Mesquite Verified Customer Verified Customer

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George was extremely helpful and provided great service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! More

by jmcdaniel10 Verified Customer Verified Customer

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Cory is the best! He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone More

by rlalexander1905 Verified Customer Verified Customer

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Great dealership , good groups of people. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. More

by peteryem Verified Customer Verified Customer

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Everyone is so nice. Very customer friendly and attentive. Worked with Rico again, he is great! Very customer friendly and attentive. Worked with Rico again, he is great! More

by julie.a.oleary Verified Customer Verified Customer

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no pressure from sales staff. negotiated in a very friendly and cordial manner. i am very satisfied with whole process. negotiated in a very friendly and cordial manner. i am very satisfied with whole process. More

by mychaudhry Verified Customer Verified Customer

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I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. I experienced all of that from the moment I arrived. From start to finish, my options were clearly laid out. I sat in and explored every vehicle I thought I wanted, but Lee, my sales advisor, ultimately put me in the vehicle he knew I’d love and genuinely needed. His experience, insight, and honesty made this entire process a major plus. One test drive was all it took! I drove off the lot in the perfect car for me. I’m incredibly excited to start my journey with my new Volkswagen Atlas Cross Sport. This was hands down the best car buying experience I’ve ever had. At Archer Volkswagen, you feel welcomed, heard, valued, and supported throughout your entire car buying journey. Five stars, two thumbs up! Get with Lee, get with Archer, get with Volkswagen. Highly recommend! More

by Briana Garcia Verified Customer Verified Customer

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