Ivan Wong

Always very efficient and fast. Ivan always been very helpful and knowledgeable about my questions. Ivan always been very helpful and knowledgeable about my questions. More

by romex71 Verified Customer Verified Customer

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Archer Volkswagen was where my vehicle was originally purchased. The salesman was very knowledgeable about the car and we were satisfied with his assistance. Archer Volkswagen Services have been commend purchased. The salesman was very knowledgeable about the car and we were satisfied with his assistance. Archer Volkswagen Services have been commendable. Thank you. More

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I am so glad that i went there to buy my car the people there are so nice and very helpful. there are so nice and very helpful. More

by VICKEYHULSEY13 Verified Customer Verified Customer

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I have been a customer for 23 years and I have always received excellent service at Archer received excellent service at Archer More

by elmyandgary Verified Customer Verified Customer

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Service is great. Love the staff. So helpful, communicative, and responsive. I waited for six hours (by choice), so I had a lot of time to observe, and the center itse Love the staff. So helpful, communicative, and responsive. I waited for six hours (by choice), so I had a lot of time to observe, and the center itself is sadly in disrepair. Driving up, one wouldn’t be struck with confidence based on the look of the office/desk area. The waiting area was nice enough, but the bar area is literally falling apart. I so appreciated the fridge full of waters. I just feel like the ambience deserves to match the stellar service. More

by linseyloo02 Verified Customer Verified Customer

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The service was quicker than I thought, and it was affordable prices The waiting area was a lot of room and it was clean and it’s affordable snacks and unlimited coffee and water. affordable prices The waiting area was a lot of room and it was clean and it’s affordable snacks and unlimited coffee and water. More

by bricchouse1127 Verified Customer Verified Customer

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Came for my car oil change and a state inspection. They were quick to do, top the fluids and wash the vehicle before returning to me. They were quick to do, top the fluids and wash the vehicle before returning to me. More

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The dealership is very deceitful. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. More

by Lupe Hernandez Verified Customer Verified Customer

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Always a pleasure to work with the service team. I have always had very good service from them. I have always had very good service from them. More

by CAPTGLD1 Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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