james Brown | Page 6

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installed it in a short time. I think the problem was with Toyota parts. They always take great care of me at Toyota of Scranton More

by LNSEC Verified Customer Verified Customer

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The 4 runner was in and out as anticipated. Friendly atmosphere and clean shop. Thanks Friendly atmosphere and clean shop. Thanks More

by FRED.CLEVELAND Verified Customer Verified Customer

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Most of the staff is very friendly and courteous. I have worked with the service department several times now and other than one incident shortly after I purchased my Toyota Rav4 from then I am highl I have worked with the service department several times now and other than one incident shortly after I purchased my Toyota Rav4 from then I am highly satisfied. It is very convenient for me because I work close by and can get rides to or from work to get work done to my vehicle. I also think it's a nice touch that they offer something to eat or drink if your waiting because there have been times I had no time for lunch. More

by JMSNAMS Verified Customer Verified Customer

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Toyota of Scranton was a joy to work with as always. They were prompt efficient and extremely knowledgeable. They were prompt efficient and extremely knowledgeable. More

by CRICHARDS80 Verified Customer Verified Customer

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Only dealership in over thirty years where every visit is a pleasure. Staff is courteous, helpful and efficient. They are direct about service and setting accurate expectations and keeping me informed of the a pleasure. Staff is courteous, helpful and efficient. They are direct about service and setting accurate expectations and keeping me informed of the status of my car. I would recommend Toyota of Scranton to everyone. More

by DAVE Verified Customer Verified Customer

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Staff at Toyota of Scranton was very accommodating and made good on what they promised. Communication was excellent. made good on what they promised. Communication was excellent. More

by DANNI1622 Verified Customer Verified Customer

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Very good service, as usual! There’s never been an issue, and if there were, I’m sure they’d make it right. There’s never been an issue, and if there were, I’m sure they’d make it right. More

by JRSHERIDAN3 Verified Customer Verified Customer

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Frank, my sales associate, was very nice, helpful, and polite. The place was clean. I recently had a visit due to the mark I had in my car when I picked it up that I couldn't find but finally found and so polite. The place was clean. I recently had a visit due to the mark I had in my car when I picked it up that I couldn't find but finally found and some other marks. There was broken glass in the parking lot. I brought it to the team's attention and it was taken care of immediately. James brown is an asset to your company. He was very helpful and nice. Front desk administrator is wonderful. Note for the financial paperwork: You should give a small manilla envelope with the paperork. It is too much for the business envelope and the envelop rips very easily. Note about the Camry: The headrests are uncomfortable with the curve forward, especially for short people like myself. I took about a two hour trip to Allentown, PA and had a stiff neck. Had to figure out a way to position my neck so that wouldn't happen on the way home. Otherwise, I am happy with the car. More

by FRIENDCEEJ Verified Customer Verified Customer

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Toyota of scranton is a good place and they have a good service. Very nice service. Very nice More

by YESILOVEGOD27 Verified Customer Verified Customer

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I am used to getting excellent service from Toyota of Scranton. My last experience was not so excellent and I called to let them know. Their manager called me and I made him aware of the issue and told h Scranton. My last experience was not so excellent and I called to let them know. Their manager called me and I made him aware of the issue and told him that it was not up to the standards that I am used to and that I could take care of it myself. I’m Sure he spoke to the team and things got resolved immediately. TOYOTA is still might go to Place. More

by STARGAZRBONNIE Verified Customer Verified Customer

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