Zack Fier
Zack Fier at Naples Acura

Zack Fier

Sales Manager

Naples Acura

659 Airport Pulling Rd N
Naples, FL 34104

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Zack Fier

August 16, 2025

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Employee Rating

What a wonderful group of people! They truly deliver the car and the experience! I got a GREAT deal on my 2025 Integra Aspec. No stress, nice facility , friendly people. Thank you More

by Peterpolanco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

Naples Acura responded

Hi, we're happy you found our staff to be so supportive during your experience here at Naples Acura. Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 14, 2025

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Great customer service. Very clean facility. We were treated respectfully and are very happy with our purchase experience. More

by maria_koj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston, Steve Love

Aug 14, 2025

Naples Acura responded

Thank you Marie for your purchase and for your review! Norm, Steve and Zach are a dynamic trio. They are all very customer centric and will always try their hardest for their customers. At the end of the day, they strive towards a common goal of delivering the car and the experience to all of their customers. Enjoy your new Acura!

Aug 16, 2025

Naples Acura responded

Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

July 30, 2025

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Marvin Guerrier was amazing. He made the process so easy.. I got two cars from him...Had a Great experience. A+ More

by kmondzelewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvin Guerrier

Jul 31, 2025

Naples Acura responded

Thank you for your purchase and for your feedback! We agree with you, Marvin is amazing! He is very customer focused and very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your beautiful new Acura!

July 24, 2025

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Tristian was amazing to work with, made the car buying process so easy and enjoyable! More

by allisonkearney24
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 25, 2025

Naples Acura responded

Thank you Allison for your purchase and for your comments. Tristian is amazing and we are happy that you had an enjoyable car purchase. Enjoy your sporty new Acura!

July 22, 2025

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Employee Rating

Just bought my first Acura yesterday with Norm‘s help… Norm went above and beyond and made it a great experience… More

by Kn_60175
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norman Johnston

Jul 22, 2025

Naples Acura responded

Congratulation on your first new Acura and thank you for your feedback! Norm is amazing. He always goes above and beyond for his customers and tries to efficiently guide his customers through the sales process. We greatly appreciate your purchase!

July 02, 2025

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Purchased an amazing Integra Type-S and the process could not have been easier. I appreciated being able to have nearly everything completed before driving to the dealership. In and out in just over an hour. More

by AGCope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvin Guerrier, Scott Moskow

Jul 03, 2025

Naples Acura responded

Thank you for your purchase and for your feedback! Marvin is amazing to work with. He is very customer focused and will try to efficiently guide his customers through the sales process as quickly as possible.

June 21, 2025

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Five-Star Experience at Naples Acura! I recently purchased a vehicle from Naples Acura and couldn’t be more impressed with the entire experience. From the moment I walked through the d More

by cindylyn72
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 23, 2025

Naples Acura responded

Hi, when a customer makes the effort to write a review as generous as yours, we know that we are doing our jobs correctly. We are sincerely grateful that you chose Naples Acura for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

June 06, 2025

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I recently purchased a new Acura RDX. I’m enjoying all the features the car has. The car is beautiful and a pleasure to drive. Sparky explained everything about the car and was a pleasure More

by Gbordeaux30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Meador, Scott Moskow

Jun 09, 2025

Naples Acura responded

Thank you for your purchase and for your feedback! Sparky is amazing to work with. He is very knowledgeable and enjoys sharing his knowledge with his customer so you can confidently operate your new vehicle.

Jun 10, 2025

Naples Acura responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2025

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Employee Rating

Horrible service ripoff. Tried to upsell five unnecessary services as immediately needed. Said the cabin filter was dirty and sent a picture of a filthy cabin filter that was More

by Jetemy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2025

Naples Acura responded

Grace, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your recent visit. After reviewing the situation, it’s clear that a mistake was made regarding your vehicle’s mileage, which led to inappropriate service recommendations. This was an honest error on our technician’s part, but we completely understand how this affected your trust and perception of our dealership. The photo of the cabin filter you received was in fact from your vehicle, and I was able to pull up the video footage from our shop which confirms this. I can understand under the circumstances why you would question the information we originally sent. We never intend to upsell unnecessary services, and we are sorry that our recommendations came across that way. Your vehicle’s actual condition and maintenance schedule should always guide our advice, and in this case, we missed the mark. We would appreciate the opportunity to make this right and hope you give us the opportunity to do so. Please feel free to reach out with any additional questions or concerns. Ross Levy General Manager, Naples Acura rlevy@naplesacura.com 239.263.5701

May 31, 2025

Dealership Rating
Employee Rating

Five stars for our sales consultant, Tristian Gonzalez. We bought an MDX and the buying process with Tristan was excellent. I took a star off for the prices the dealership has on its Accessories. We wer More

by Jim C.
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristian Gonzalez

Jun 02, 2025

Naples Acura responded

Thank you Jim for your purchase and for your feedback! Tristian is excellent to work with. He is very knowledgeable and knows how to guide his customers seamlessly through the sales process. Enjoy your new MDX!

Jun 03, 2025

Naples Acura responded

Hi., we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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