Zach Burdette
Zach Burdette at Grote Mitsubishi
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Zach Burdette

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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13 Reviews

Zach Burdette-Service Advisor Zach has been with Grote Automotive for 5 years. Starting as a Lot Porter, he has worked his way up into the Service Advisor Position. Zach is working on his Business and Automotive Degree at Ivy Tech, where he is a regular on the Deans list for Academic Achievement. In his spare time he enjoys working on cars and riding his Harley Davidson. Zach is also an avid Pittsburg Steelers fan.

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13 Reviews

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13 Reviews of Zach Burdette

November 15, 2024

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Setting an appointment for service on my vehicle was easy, Megan is always friendly and helpful. Zach kept me informed of the service while I waited. More

by pennylousaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Nov 15, 2024

Grote Mitsubishi responded

Thank you for your kind words, Penny! We're so glad Megan made setting up your appointment easy and that Zach kept you informed throughout the process. Your satisfaction is our priority, and we’re here to help anytime you need us! 😊

November 15, 2024

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I really like dealing with the service department here they always give me the best advice and help me keep my cost to a minimum and get me back on the road really appreciate these guys!!! More

by cameronmitchell462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Nov 15, 2024

Grote Mitsubishi responded

Thank you for sharing your experience! We're so glad to hear that our service department has been able to provide you with helpful advice and cost-effective solutions to keep you on the road. Your appreciation means a lot to us, and we’re always here to assist you whenever you need. Safe travels!

December 16, 2022

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The only thing that I'm mad about is with the tires worn out and mismatched on my truck I had to spend $950 on a set of tires it should have never been sold that way More

by Loggcabin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fred Grote

Dec 16, 2022

Loggcabin responded

I've been told by Ashby tires and fox and fox tires were worn out and Miss Matched couldn't do alignment on it till I bought $950 worth of tires they said it should have never been sold that way very unhappy

November 23, 2022

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Well I was in a bind and I really wanted to go buy a car because I had some issues with a vehicle that I did have unfortunately grody automotive salesperson couldn't give me what I can borrow so then he fin More

by patraih
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ricardo Borjas, Gary Cooper, Lee Gillingham, Chad Kuhlman

July 09, 2020

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Sold me a car that lasted a month and went to crap. Misleading warranties, and they refuse to fix anything. Already filed complaint with BBB. More

by Allisonc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Fred Grote , Kim Baker, Ricardo Borjas, Lee Gillingham, Jose leal

Jul 09, 2020

Grote Mitsubishi responded

HiAllisonc, Thank you so much for your review. I apologize your experience was not satisfactory. I want you to know that we strive to create the best experience for our customers. Id love the opportunity to discuss this further with you, my name is Ashley Muldoon the Executive Assistant to the General Manager, you can contact me directly at 260-366-4885.

Jul 09, 2020

Allisonc responded

I called but you must not be available, my call back is 260-739-9266

January 28, 2020

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Chad Kuhlman was the biggest lier he lied from the beginning to the end he took advantage bc I am a woman. I never want too deal with him again. Please beware sold me a car that is wrecked charged me More

by Patti
Recommend Dealer
No

Other Employees Tagged: Gary Cooper, Chad Kuhlman, Susan Pequignot

May 01, 2019

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JR IS AN AWESOME SALESPERSON I recently purchase an Audi A3 . JR made my buying experience a breeze. Thanks to the Grote Automotive Team for their professionalism and caring atti More

by Linda Banks Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Cossairt , JR Albert, Debbie Byers, John Slone

January 21, 2018

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Employee Rating

Treated like Gold I bought my car from Grote about a year ago. We have used Grote’s Service center for this car and our other vehicles. We always deal with Bob and Zach More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cornwell

October 11, 2017

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Unbelievable Its unheard of that a used car dealership actually follows through with their promises, but they do here. They are very curtious and concerned with yo More

by B.Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Brothers, Sean Heiman, Tanya Terlosky

August 23, 2017

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Awesome Sean went beyond what a salesperson would do he got the lowest payment for me check back with me make sure everything was good and continued afterward More

by Paulette Santana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Heiman

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