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Megan Barnes
Megan Barnes at Grote Mitsubishi

Megan Barnes

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.8
98 Reviews

As a Service Advisor at Grote Mitsubishi, I am committed to delivering exceptional customer service and ensuring every customer feels informed, valued, and confident in their vehicle’s care. I take pride in clearly explaining recommended services, maintaining transparent communication, and keeping customers updated throughout the repair process. Working closely with our technicians, I help coordinate efficient and accurate service while respecting my customers’ time. My goal is to make every visit to our service department smooth, honest, and stress-free.

Dealership Experience

3 yrs, 7 mos

Industry Experience

3 yrs, 7 mos

Languages Spoken

English English

4.8

98 Reviews

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98 Reviews of Megan Barnes

September 05, 2026

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Employee Rating

Great service and a great job all the way and Zachery did a great service for us all the way around More

by costello4l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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August 28, 2026

Dealership Rating
Employee Rating

It was very good The people were helpful and listened to me thank you That's all More

by Elissa683
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Sep 03, 2026

Grote Mitsubishi responded

We are thrilled to hear that you had a positive experience with our team! Our goal is always to listen and assist our customers in the best way possible. Thank YOU for choosing our business!

August 22, 2026

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They were really helpful with finding me a car and helping me afterwards with car maintenance. Five stars all day More

by jperez91.ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Grote, Kris Cossairt, Zach Burdette, Solomon Bayoneta, Johnathan Driscoll, Caleb Selking, Justin Burnham , Malik was awesome as well !

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Sep 03, 2026

Grote Mitsubishi responded

Thank you for choosing us for your car needs! We're thrilled to hear that our team was able to provide helpful assistance and maintain your satisfaction. We appreciate your support and look forward to serving you again in the future.

August 20, 2026

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Always very friendly, helpful. Always make us comfortable while waiting on our vehicle to get done. Love the experience. More

by patschmidt1
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Aug 20, 2026

Grote Mitsubishi responded

Thank you so much for the kind words! We’re thrilled to hear that you always feel welcomed, comfortable, and well taken care of while your vehicle is with us. We truly appreciate your continued trust and look forward to seeing you again! 😊

August 11, 2026

Dealership Rating
Employee Rating

Awesome! Super fast and honest! Awesome! Super fast service. Honest description of service/parts needed. I felt very well taken care of. More

by ereneebt
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Aug 19, 2026

Grote Mitsubishi responded

Thank you for the awesome review! We’re so glad you appreciated our fast service and honest recommendations. Taking care of our customers and being transparent about the service and repairs their vehicles need is always our goal. We truly appreciate your trust and look forward to seeing you again!

August 04, 2026

Dealership Rating
Employee Rating

Megan is so inviting and very informative and not pushy when you do not want a service! She's a keeper!!! More

by jshakoor3
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Aug 10, 2026

Grote Mitsubishi responded

Thank you so much for the kind words! We’re thrilled to hear that Megan made you feel welcome, informed, and comfortable throughout your visit. We believe in giving our customers the information they need without ever being pushy, so it’s wonderful to know that came through. We’ll be sure to share your feedback with Megan—she’ll love hearing it! We truly appreciate your business and look forward to seeing you again!

August 03, 2026

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Employee Rating

Grote has been amazing to work with from the buying process to the repair process when my truck unexpectedly went down the day I got it. They are kind and are willing to work with me and we’re great ab More

by Kallie1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Aug 03, 2026

Grote Mitsubishi responded

Thank you so much for your kind words! We're glad to hear you had a positive experience with both our sales and service teams. While we're sorry your truck had an unexpected issue so soon after your purchase, we're happy we could get you in quickly and help get things taken care of. We truly appreciate your patience and your trust in Grote, and we look forward to being here for you whenever you need us. Safe travels!

July 28, 2026

Dealership Rating
Employee Rating

They were really responsive to emergent drop off Car was drop off emergently day before and reached out first thing in the morning to help address client complaints More

by kum
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Jul 29, 2026

Grote Mitsubishi responded

Thank you for taking the time to share your experience! We're glad our team was able to respond quickly to your emergency drop-off and reach out first thing in the morning to address your concerns. Providing prompt, attentive service is important to us, and we appreciate your trust. We look forward to being here for you whenever you need us!

July 18, 2026

Dealership Rating
Employee Rating

I love bringing my car they are very knowledgeable and honest I will be back More

by Olivia3489600
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Jul 30, 2026

Grote Mitsubishi responded

Thank you so much for your kind words! We are dedicated to providing honest and knowledgeable service to our customers, and we look forward to seeing you again in the future.

July 06, 2026

Dealership Rating
Employee Rating

The car was serviced per my request but I was surprised my tire pressure light was left on. The tools service light on the dash was also not removed. I had to google how to remove it from my dash. More

by Jeffersonbrenda365
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Print
Jul 09, 2026

Grote Mitsubishi responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will ensure that all lights are properly reset during future services. We appreciate your business and hope to exceed your expectations in the future.

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