Zach Burdette | Page 2

Grote Mitsubishi responded

Thank you for bringing this to our attention, Nina. We’re sorry for the frustration and inconvenience this situation has caused, especially having to deal with being pulled over. We understand how frustrating it is to have a needed part on back order and are doing our best to get it resolved as quickly as possible. We appreciate your patience while we work through the parts delay and get your headlamp issue taken care of.

Grote Mitsubishi responded

Thank you for your kind words! We're so glad to hear that Zach and our service team have earned your trust. Providing honest recommendations, transparent communication, and a no-pressure experience is exactly what we strive for. We truly appreciate your support and look forward to taking care of you again on your next visit!

Grote Mitsubishi responded

I'm so glad to hear that you had a positive experience with our dealership! Providing exceptional customer service is our top priority, and we're always happy to go above and beyond to meet your needs. Thank you for choosing us! 😊

Grote Mitsubishi responded

Thank you for taking the time to leave a positive review! We're glad your oil change and tire rotation were completed on time and that Zach provided knowledgeable and helpful service. We hope to see you again in the future!#CustomerSatisfaction #EfficientService

Grote Mitsubishi responded

Thank you so much for trusting us with your family's vehicle! We truly appreciate your kind words and we are glad to hear that you felt respected and cared for. It is our goal to always go the extra mile to ensure correct repairs. Thanks for choosing us!

Grote Mitsubishi responded

Thank you for your kind words! We are so glad to have earned your trust through our excellent customer service. Your satisfaction and safety are our top priorities. We truly appreciate your continued support and look forward to serving you and your family in the future. Drive safely! #GroteCares

Grote Mitsubishi responded

Thank you for your kind words! We truly appreciate your trust in our service department. It means a lot to know we've been able to take care of you since you purchased your Explorer. We value your continued business and look forward to helping you with all your vehicle needs for many years to come. Thank you for being part of the Grote family! 🚗😊

Grote Mitsubishi responded

Thank you for your feedback, Greg. We appreciate you choosing us for your vehicle needs since purchasing your car new. We understand that rising service and maintenance costs can be frustrating. While many parts and labor costs have increased over time, we strive to provide quality service, skilled technicians, and value for every visit. We appreciate your business and hope to continue serving you in the future. If you ever have questions about recommended services or pricing, please don't hesitate to reach out to our team.

Grote Mitsubishi responded

Thank you for the positive feedback! We strive to provide exceptional customer service and we are happy to hear that you found us friendly, caring, and prompt. We appreciate your loyalty and look forward to continuously improving to provide you with excellent experiences every time. See you soon!

Grote Mitsubishi responded

Thank you for your kind words! We are delighted to hear that our team provided you with exceptional service from start to finish. We strive to deliver a positive experience to all of our customers and it means a lot to us that you felt well taken care of. Thank you for choosing our business, and we look forward to serving you again in the future with a smile!