Zach Burdette
Zach Burdette at Grote Mitsubishi
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Zach Burdette

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.8
41 Reviews

Languages Spoken

English English

4.8

41 Reviews

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41 Reviews of Zach Burdette

March 23, 2025

Dealership Rating
Employee Rating

Friendly, definitely dependable, makes you feel more like a family than a customer. They take pride in their work and never let you walk away unsatisfied. You can get an oil change from a lot of places but w More

by deneanpatton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Mar 24, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Providing a warm, welcoming experience and top-notch service is what we strive for every day. We truly appreciate your support and recognition of our team—from our service techs to the friendly face making that delicious popcorn! 😊 We look forward to seeing you again for your next visit! 🚗✨

March 22, 2025

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Employee Rating

Customer service is off the chain. Thank you Jennifer for your help. Time would tell but I like my purchase. More

by ricardopierre305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Keller

Mar 24, 2025

Grote Mitsubishi responded

Thank you so much! We're thrilled to hear that Jennifer provided top-notch customer service. We hope you continue to love your purchase, and if you ever need anything, we're here for you.

March 20, 2025

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Employee Rating

Service is great has great service tech in indiana that take great great care of your vehicle!! More

by Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Carlos services tech

Mar 20, 2025

Grote Mitsubishi responded

Thank you so much for your kind words, Nessa! We're thrilled to hear that you had a great experience with Zach and Megan. We take pride in caring for your vehicle, and it's wonderful to know that Carlos took excellent care of it. We appreciate your trust in us, and if you ever need anything else, don't hesitate to reach out!

March 14, 2025

Dealership Rating
Employee Rating

Justin was so nice and helpful. He listened to our needs and wants and did a wonderful job. He even helped us set all the extras up on our suv. Thank you so much. More

by StraderKarol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon

Mar 14, 2025

Grote Mitsubishi responded

Thank you for your kind words! 😊 We're so glad Justin was able to help you find the perfect SUV and get everything set up for you. Enjoy your new ride!

March 13, 2025

Dealership Rating
Employee Rating

We are very happy with how we were treated by Justin. He listened and was very compassionate towards our needs. Even showed us some of the new gadgets and buttons in the car we purchased. Thank you More

by Paulstrader1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon

Mar 14, 2025

Grote Mitsubishi responded

Thank you, Paul! We're thrilled to hear that Justin provided such a great experience and took the time to go over all the features in your new car. Enjoy your new ride, and we appreciate your support!

March 13, 2025

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Employee Rating

Very professional in what they do taking care of the customer as if it was their car. More

by Frank
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Mar 14, 2025

Grote Mitsubishi responded

Thank you, Frank! We appreciate your kind words and are glad to hear you had a great experience. Taking care of our customers like family is what we strive for!

March 08, 2025

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Employee Rating

prompt service by the service personnels. Delivery and pick was vey convenient . Servie cost was well explained. Only regret that at the time of the payment additional 3% charge using credi More

by pramukhswami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that you were satisfied with the prompt service and convenient delivery and pickup. We apologize for the lack of clarity regarding the additional credit card fee at the time of payment. We will make sure to improve communication about this charge moving forward. We appreciate your understanding and hope to serve you again soon!

March 02, 2025

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Employee Rating

I am always happy with everything and everyone, you get in right away and are always coming out letting you know what is going on . Thank you More

by darlafaber81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Mar 03, 2025

Grote Mitsubishi responded

Thank you, Darla! 😊 We're so glad to hear that Zach and Megan took great care of you and kept you informed throughout the process! 🚗👏 We appreciate your kind words and loyalty. See you next time!

February 26, 2025

Dealership Rating
Employee Rating

They said that my rotors are just fine. But 2 other mechanics,have told me they need replaced.... when I got the jeep. It had 7 chips in the windshield, the repaired one , that is now spr More

by ilovepigs782020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Megan Barnes, Cayler Miner

February 23, 2025

Dealership Rating
Employee Rating

Zach and Megan made me feel like family yet again. The service department is always clean and welcoming. Zach explains all recommendations clearly so I can make an informed decision. Megan always has More

by 2019Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Feb 23, 2025

Grote Mitsubishi responded

Thank you for sharing such a wonderful experience! Zach and Megan take great pride in creating a top notch guest experience every day. Thank you for your continued support, we look forward to working with you at your next service appointment.

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