Zac Willis

Serra Nissan responded

We appreciate your feedback and would like to resolve any issues, however we are unable to find a customer file under your name. If you could provide some additional information (the invoice number of your last service or the last six of your vehicles VIN number), we would like to investigate any problems that would cause you to take your service to another dealership.

Serra Nissan responded

Thank you so much for your great review! We are so glad that you had a wonderful experience with us at Serra Nissan, and we greatly appreciate your time and your business. We look forward to seeing you again for your future car needs!

Serra Nissan responded

Thank you so much for your kind review, Pamela! We are so grateful that you chose Serra Nissan, and appreciate your time and your business! We hope to see you again when the time comes for service or another vehicle!

Serra Nissan responded

Andy, thank you so much for the opportunity to serve you and for your kind review! We are very glad you experienced our wonderful customer service, and hope to see you again soon!

Serra Nissan responded

Thank you very much for your kind review! We are grateful that you chose Serra Nissan for the purchase of your new vehicle, and appreciate your recommendation to friends and family. We look forward to seeing you again if you are in need of service or a vehicle!

Serra Nissan responded

Thank you very much for your praise of Serra Nissan, we deeply appreciate your business! We hope you will continue to choose Serra Nissan for any service or sales needs you have, and we look forward to seeing you again!

Serra Nissan responded

Thank you for your review, we are so glad that we were able to earn your business and meet your expectations! We hope you will return to Serra Nissan for any future vehicle needs, and look forward to serving you again!

Serra Nissan responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

Serra Nissan responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.