Yvonne Russell

Yvonne Russell excels at thoughtful customer service as an Advisor at Jackson Acura. During our last visit, she revisited our care schedule and saved us from a redundant repair, while ensuring our car was an Advisor at Jackson Acura. During our last visit, she revisited our care schedule and saved us from a redundant repair, while ensuring our car was properly maintained. We trust and appreciate Yvonne and the rest of the Jackson Acura team More

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Proactive and helpful. Scheduled next appt for another Acura car with different unrelated to the car now in service problem Scheduled next appt for another Acura car with different unrelated to the car now in service problem More

by boris Verified Customer Verified Customer

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I like my Acura and am happy with the car overall, but immediately after purchasing it, I discovered a ton of problems and defects, which the dealership has been very reluctant to fix. They haven't been a immediately after purchasing it, I discovered a ton of problems and defects, which the dealership has been very reluctant to fix. They haven't been able to resolve simple issues for months now, and the customer service before and after the purchase is terrible. More

by Vadym Ivanov Verified Customer Verified Customer

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Ivonne Russell is absolutely the best service advisor at Jackson Acura! I plan my visits so I can always work with her because I trust her! Jackson Acura! I plan my visits so I can always work with her because I trust her! More

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Sabri is an absolute gem with his customer service and care I definitely recommend him when it comes to a genuine person who makes sure that you’re updated throughout the process. care I definitely recommend him when it comes to a genuine person who makes sure that you’re updated throughout the process. More

by michellefontanez Verified Customer Verified Customer

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I was very please and will recommend the staff welcome me early on my appointment me early on my appointment More

by Lelia Verified Customer Verified Customer

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Jackson Acura is a great dealership. Best dealership I've ever dealt with. Also, Cody Johnson and Yvonne Russell have been excellent service advisors. I've bought 4 new Acuras from this Best dealership I've ever dealt with. Also, Cody Johnson and Yvonne Russell have been excellent service advisors. I've bought 4 new Acuras from this dealership over the years and the sales and service I've received has always been excellent. I also want to mention that Paul Silverman is a great sales advisor. More

by LG727 Verified Customer Verified Customer

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Wait times are usually too high, even for appointments. Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and I showed up for nothing - they didn’t have the part. I live 15 minutes away and I asked for a shuttle ride once, but they only provided a ride to my home. I had to book an Uber to get back to the dealership. Very incompetent and poor customer service. The only saving grace was my most recent service advisor - Yvonne Russel. She was quick and thorough, despite balancing a number of walk-ins around lunch time. Five stars to her, the rest need to pay better attention. More

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Customer service is always excellent. Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get re Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get repaired during my next oil change were very good. More

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There are really no other options in Roswell for Acura but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. More

by amandakell09 Verified Customer Verified Customer

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