Yordanys Perez | Page 7

My review is mixed. . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that I was happy with the service especially since it was brought up that the technicians did not record correctly the issues from the previous year service. Yordanys fixed this and resolved what was incorrectly done the year before. More

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My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

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Great customer support. Excellent genuius service during pickup. Overall post sale process especially in the area of reaching out insurance needs improvement. Excellent genuius service during pickup. Overall post sale process especially in the area of reaching out insurance needs improvement. More

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Good Communication. Everything was explained properly and the work was done in a timely mannner Everything was explained properly and the work was done in a timely mannner More

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Yordanys did a great job helping me in a difficult situation. He was 100% professional, knowledgeable, committed to getting me the right answers, and, to top it off, had a terrific manner and even a situation. He was 100% professional, knowledgeable, committed to getting me the right answers, and, to top it off, had a terrific manner and even a sense of humor. He is the best service person I have had at your dealership in the 23 years I have been a customer. More

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Kudos to Yordanys for his, pleasant, knowledgeable, professional demeanor. He was very respectful to my needs and made me feel confident that my service would be done and that I would get a smaller loa professional demeanor. He was very respectful to my needs and made me feel confident that my service would be done and that I would get a smaller loaner vehicle that I requested. More

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Beautiful, great design, super clean facility. Nicest staff. So accommodating.We called from the Mass Pike with a flat tire, and were told to come right over, where they had the replacement tire i Nicest staff. So accommodating.We called from the Mass Pike with a flat tire, and were told to come right over, where they had the replacement tire in stock. So reassuring. More

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When I arrived at the service door to drop my car off, there was a gentleman to greet me and direct me to go. there was a gentleman to greet me and direct me to go. More

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Yordanys made sure I understood the issue and even talked to the tech to get answers to my follow-up questions. I look forward to working with him in the future to get the car into tip-top shape. to the tech to get answers to my follow-up questions. I look forward to working with him in the future to get the car into tip-top shape. More

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No issues, All went as expected. They make it easy, how it should be done everywhere. They make it easy, how it should be done everywhere. More

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