Wilmer Rodriguez | Page 23

Best used car purchase experience! We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model was there-a 428i XDrive in silver, on the showroom floor! Ian Martin was selected to handle our inquiries, and he was excellent! He was straightforward and quite knowledgeable about the car- inside and out. He was highly competent in all aspects of the sale. He also was well-versed in going through the technology after we purchased it, as well as patient. More

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Excellent Service I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setu I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setup an appointment at my convenience to have the car there for me to look over and test drive the model car. When it came time to talk numbers, Ian was honest and straightforward with me and with Wilmer's help, was able to work out a great deal for me. When my wife and I went in to sign the paperwork and pick up the car, the experience was very welcoming and professional and we knew had made the correct choice to buy from Ian and Otto's BMW. Marissa was very nice and did a good job of explaining the many documents we needed to sign. We will definitely be purchasing my wife's next car at Otto's. More

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New M5 delivery Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention the service staff...Chris Clayton runs a top notch service department! Our advisor, Rob Johann makes EVERY service experience, and there aren't many because these are awesome cars, PERFECTION! Buy from this company, especially Heath! You won't regret it!!!! More

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Francesca’s X2 Dealt with Otto’s owner, Michael Vabez since 1972. Two BMW family recommend sales Justice and Wilmer have helped us move to a new X2. Longtime satisfi Dealt with Otto’s owner, Michael Vabez since 1972. Two BMW family recommend sales Justice and Wilmer have helped us move to a new X2. Longtime satisfied customer. More

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Another great buying experience It is a pleasure to work with this dealership. It’s a pleasure to work with a group that is really professional. Working with Heath, Kevin, and Wilmer It is a pleasure to work with this dealership. It’s a pleasure to work with a group that is really professional. Working with Heath, Kevin, and Wilmer could not have gone any smoother. We had another great experience at Ottos More

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5th BMW This is our fifth purchase from Otto’s BMW through Heath Cameron. Every time he has delivered exceptional service and found me the right car, even whe This is our fifth purchase from Otto’s BMW through Heath Cameron. Every time he has delivered exceptional service and found me the right car, even when I wasn’t quite sure which model I wanted next. In November we will acquire our sixth BMW, and we wouldn’t deal with anyone but Heath. Wilmer is also an amazing part of the team, and he’s representative of the class act that is Otto’s. I couldn’t imagine going to another dealer. More

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Scott was awesome! Scott was incredibly easy to deal with. Worked very hard to help facilitate the purchase especially with my busy schedule. I would highly recommend a Scott was incredibly easy to deal with. Worked very hard to help facilitate the purchase especially with my busy schedule. I would highly recommend a visit to any prospective buyer. More

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BMW purchase First class experience with my Otto’s team: Heath Cameron, Wilmer Rodriguez and Marissa Lamparelli. Entire process was professional with great respe First class experience with my Otto’s team: Heath Cameron, Wilmer Rodriguez and Marissa Lamparelli. Entire process was professional with great respect for our time. I especially enjoyed the new “delivery room” to inspect the vehicle and receive a tutorial on my fantastic automobile. Thanks again! More

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Great experience. Heath Cameron is superior. He helped me find the a great vehicle and made sure all maintenance options and warranties were in my best interest . Heath Cameron is superior. He helped me find the a great vehicle and made sure all maintenance options and warranties were in my best interest . More

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Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 m I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

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