William Cole
William Cole at Vanguard Volkswagen

William Cole

Service Advisor

Vanguard Volkswagen

6900 Burnet Rd
Austin, TX 78757

4.6
32 Reviews

My name is William Cole. I was born and raised in Heidelberg, Germany and have been in the US for 14 years and 6 of those in lovely Austin, Texas. In my free time, I enjoy hiking with my dog, reading, bouldering and playing soccer. My passion at work is to make the buying experience as pleasurable and easy as possible. I look forward to meeting you all!

4.6

32 Reviews

Write a Review

Dealership Experience

9 yrs, 1 mo

Industry Experience

16 yrs, 4 mos

Languages Spoken

English English

German German

Employee Video

32 Reviews of William Cole

September 23, 2026

Dealership Rating
Employee Rating

From check in to keys in my hand, William was great to work with today More

by CW
Recommend Dealer
Yes

September 04, 2026

Dealership Rating
Employee Rating

Juan Amaro very knowledgeable and answeres all questions, is always on the ball, always staying in touch checking in on the new vehicle. Dealership is clean everyone's friendly. I've bought 3 cars from him More

by SASSYJU21
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro, Paul Berube , Jason in service and others who are not there any longer.

August 12, 2026

Dealership Rating
Employee Rating

Customer service is stellar! I appreciate the care that they show their customers. Always a pleasure. More

by ericanicoler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 30, 2026

Dealership Rating
Employee Rating

Pleasant greeter, gave directions, got immediate check in, porter took me home, communicated when job was completed. More

by sandy.arguijo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 23, 2026

Dealership Rating
Employee Rating

I've been working with William Cole at Vanguard for years, and every time I bring my car in, he provides outstanding service. He is always helpful, keeps me informed throughout the process, and gets me More

by mariemelkihel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 18, 2026

Dealership Rating
Employee Rating

The service is amazing friendly staff they communicate promptly with every detail that is needed More

by carlosd6117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando montoto

June 12, 2026

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Employee Rating

Jose was really helpful and all the process was really fast , I really appreciate the way he helped me to get my dream car More

by Jonathanpascual800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro, Jose Vargas

Jun 13, 2026

Vanguard Volkswagen responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Jose was able to make the process fast, easy, and enjoyable for you. Helping our customers find their dream car is what we strive for every day, and we're glad Jose delivered that experience. Congratulations on your new vehicle and thank you for choosing us. We hope you enjoy your dream car for many years to come!

June 10, 2026

Dealership Rating
Employee Rating

I took my car for the 30000 miles service, they never mentioned a tire rotation until now. My car was not washed or cleaned in the inside and they took about 3 hours to have my car ready. More

by ALE_VELEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 05, 2026

Dealership Rating
Employee Rating

Great experience! Will definitely come back to have my car serviced. Everyone was very helpful. More

by PHILIP.TREFFERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 04, 2026

Dealership Rating
Employee Rating

Relatively quick oil change + inspection, plus the CSR found me a tire stem cap. Bonus. More

by gduronster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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