Reggie Collins

Vanguard dealership is well organized. The frontline people are friendly and helpful. The sales people are eager to please, professional, and willing to do what it takes to make things e The frontline people are friendly and helpful. The sales people are eager to please, professional, and willing to do what it takes to make things easy and pleasant More

by lorraineorkennedy8 Verified Customer Verified Customer

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I was searching for a specific truck and found it online at VW in Austin. Reggie and his team made it a simple process, pretty much in and out the same afternoon I went and looked at it !! at VW in Austin. Reggie and his team made it a simple process, pretty much in and out the same afternoon I went and looked at it !! More

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They had a rare used find, which is the only reason I bought through them. Staffing and management leaves something to be desired, but luckily my sales rep was Reggie, who is a gem. He was their redeemin bought through them. Staffing and management leaves something to be desired, but luckily my sales rep was Reggie, who is a gem. He was their redeeming quality, and I have a feeling I would have walked away had he not been assigned to my sale. Hardest working person there. More

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I bought my first car ever from Vanguard this month. I wasn't sure what to expect but Reggie was super helpful throughout the whole process and answered all my questions. He went above and beyond trying I wasn't sure what to expect but Reggie was super helpful throughout the whole process and answered all my questions. He went above and beyond trying to make sure I got to see the cars I was interested in. For that I am extremely helpful thankful. I highly recommend seekinghis assistance if you're looking to buy a car at Vanguard, you will be in good hands. More

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Reggie was kind and professional through our whole negotiation process. I will recommend and use him again for future purchases negotiation process. I will recommend and use him again for future purchases More

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This was one of the worst experiences of buying a car I could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep g could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep grand Cherokee, was give a quick response with a fair price. I was told by the sales man and his manager to come by and test drive it the next day. I came in the next day to test drive the jeep and neither that salesman or his manager was working that day. So Reggie was the unlucky one who stopped and asked if I needed help ,looking to make a commission. As soon as he heard I already had a salesman, he became super unhelpful. The guy I spoke to about the car called me instantly saying he would be there in about 20 minutes, I was in a little time crunch, just wanted to test drive and maybe buy the car if I liked it, so I asked Reggie if he could have the car brought up so I could look at it while I waited for the other sales guy to get here...he told me he didnt want to do anything or step on any toes since he wasnt getting paid for it. I told him that put a bad taste in my mouth about the dealership because he didnt want to help just because he wasnt getting anything for it. So he reluctantly went to talk to his manager and finally got the car. And was pouting about it saying he was the middle man now till the other sales man got here. He took me on a test drive and I found a few issues that I wanted fixed before I bought the car, but I wanted the car. Radio screen was unreadable, common in jeeps, dodges and gm vehicles. but nessaary in order to be able to function all the vehicles accessories...especially this limited edition jeep. I wanted the screen replaced, a new one ordered. Now that Reggie was gonna be lead on this sale he wanted to start acting like a sales man since the other sales guys still hadn't shown up yet. But since I had already settled on a price and there was no room for credit hikes or amendments add on's he was trying keep as much of his commission as possible. Told me the sales price i got was as is, I would have to pay to have the screen replaced, like the 19k sales price wasnt enough. I was ready to walk out the door. He proposed going to his manager and asking if they could order a new radio and split the cost of the screen...$800, which if you look on line only cost about half that... but I agreed to pay the $400. Signed the promise agreement and even put $1000 down and agreed to sign all ownership papers and loan papers when I took possession of the car, once the radio screen came in. I was told 3-5 days for the screen to come in. I informed them my wife was using a rental car at the moment and to let me know as soon as the car is ready so we didnt have to continue tonpay for the rental, oh and we live 50 miles away as well. Reggie said he would be my eyes and ears and would let me know as soon as it was ready... now that he was getting a sale. That was on June 23. On Tuesday the 30th I called Reggie to see if he had heard anything... he hadn't even looked into it. Called me back an told me that it should be her by Friday. On Thursday I called to see if we were good to go for Friday,still paying for a rental ,I was getting frustrated. No news on the part. So he went and talked to his sale manager, who informed me that the screen came in with a scratch and sent it back and the part was supposed to be here on Friday but because of the 4th it could be delayed a few day. I told him we were paying for a rental and this should of been relayed to us when he sent it back.. he didnt know we were paying for a rental and offered to get us a loner car so we could return the rental. A week later and no news. I informed Reggie i was coming to sign paperwork and take possession of the car. When the screen came in I would bring it back up to install. They didnt want to install old screen until I talked to GM sales manager. Papers signed and promise to let me know when part came in. Still no screen as of today. More

by namejias30 Verified Customer Verified Customer

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Spoke too soon. Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Min Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Mind you I drove from Dallas to Austin- Drove the vehicle back that night… I’m just trying to talk to a higher up and they’re taking their time get me connected. This is my only vehicle; to and from work. And yes I have 2 kids to take care of. Can someone get me in touch with a higher up?? Please, I appreciate them “trying” to make things right after selling me a “lemon.” BUT someone get me in touch with a CEO, COO, Top Store Manager. I DONT CARE WHO. More

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Reggie did an excellent service since the first day I reached out about being interested. reached out about being interested. More

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Excellent process with Reggie and I’ve bought 20+ cars in my life. Will keep coming back. my life. Will keep coming back. More

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Reggie had incredible service since I called interested in some vehicles. Not only he worked with us but also gave us great advice when it comes to car shopping. in some vehicles. Not only he worked with us but also gave us great advice when it comes to car shopping. More

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