Juan Amaro

Had a great buying experience with Juan and Lorenzo. I was an out of town buyer and they made my purchase quick and simple. Definitely recommend. I was an out of town buyer and they made my purchase quick and simple. Definitely recommend. More

by ravenspilot Verified Customer Verified Customer

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I tried to buy a car from them and had the money ready but they refuse to sell the car without the $3000 warranty (vanguard protection). Everyone knows these plans are worthless and a way to scam customer but they refuse to sell the car without the $3000 warranty (vanguard protection). Everyone knows these plans are worthless and a way to scam customers. Stay away from any dealership like this More

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I had an extremely disappointing experience at Vanguard Volkswagen. I went to the dealership specifically to test drive a used car that was advertised on the Vanguard Volkswagen website for $13,169. Aft Volkswagen. I went to the dealership specifically to test drive a used car that was advertised on the Vanguard Volkswagen website for $13,169. After spending time test driving the vehicle, the salesperson, Juan Amaro, presented it to me at $15,750 instead. I actually had to pull up the dealership's own website and show him the advertised price before they acknowledged the correct listing price. Unfortunately, that wasn't the end of it. After correcting the price, I was told I was required to purchase a $1,995 VIP Package in order to buy the car. The package included one year of paint and fabric protection, one free oil change, and a $2,500 theft benefit. I clearly explained that I didn't want or need any of those items, but I was told the package was mandatory on every vehicle they sell. I spent hours at the dealership only to find out that the advertised price wasn't the actual price I would be allowed to pay. Requiring nearly $2,000 in dealer add-ons that a customer doesn't want feels misleading and completely changed the value of the deal. The entire experience wasted several hours of my day, and I left feeling frustrated and disappointed. Based on my experience, I would not recommend Vanguard Volkswagen and would encourage shoppers to ask for the full out-the-door price, including any mandatory dealer add-ons, before making the trip. More

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Don't usually leave reviews anywhere but had to express how well our service was. Juan Amaro did a fantastic job and even went beyond to delivering the car to us. If you are looking for a car ask for Juan how well our service was. Juan Amaro did a fantastic job and even went beyond to delivering the car to us. If you are looking for a car ask for Juan Amaro More

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would give higher stars if I could. Juan was really helpful and made my decision as easy as possible. Recommend for everyone to work with Juan Amaro. Juan was really helpful and made my decision as easy as possible. Recommend for everyone to work with Juan Amaro. More

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Jose was really helpful and all the process was really fast , I really appreciate the way he helped me to get my dream car fast , I really appreciate the way he helped me to get my dream car More

by Jonathanpascual800 Verified Customer Verified Customer

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Great sales person and was very helpful in the decision making, we didn’t feel pressured to buy .I would recommend vanguard to other people!!! making, we didn’t feel pressured to buy .I would recommend vanguard to other people!!! More

by bruce.taylor711 Verified Customer Verified Customer

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Buen servicio y muy buenas personas y paciencias. Le agradezco mucho por su tiempo gracias Le agradezco mucho por su tiempo gracias More

by Yg0225027 Verified Customer Verified Customer

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A great experience! The buying process was straightforward and easy. Thanks, Juan and the whole sales team! The buying process was straightforward and easy. Thanks, Juan and the whole sales team! More

by Paul S. Verified Customer Verified Customer

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Vanguard Volkswagen of North Austin Vanguard Auto Group, OWNER JOHN CHRISTOPHER LATE AKA CHRISTOPHER LATE OF THE LATE FAMILY CAR I MEAN CON ARTISTS Financing Bank, ATFCU WORST FINANCING INSTITUTION EVER!!! OWNER JOHN CHRISTOPHER LATE AKA CHRISTOPHER LATE OF THE LATE FAMILY CAR I MEAN CON ARTISTS Financing Bank, ATFCU WORST FINANCING INSTITUTION EVER!!!! Prepared for: Sean William McCabe Co-Signer: Jose Manuel Pantaleon Location: Austin, Texas 1. TRANSACTION OVERVIEW Purchase of 2025 VW TAOS, NOT WORTH IT!!! Down payment of $8,500.00 cash Transaction executed via electronic signature platform Trade-in vehicle included in deal One signer (Pantaleon) signed remotely while at work Primary purchaser remained at dealership approximately 7.5 hours Complete contract not provided at time of execution 2. DOCUMENT DELIVERY FAILURES Full contract copies were not provided at signing. Repeated requests for documentation were delayed or ignored. Final document package was not obtained until January 16, 2026. Documents were delivered via thumb drive only after in-person demand. 45-minute delay occurred before release of documents. Vehicle disposition and funding actions appear to have occurred before full contract delivery. 3. SIGNATURE IRREGULARITIES One electronic signature was created by Pantaleon Multiple materially different visual versions of that signature appear across contract pages. Signatures appear on documents not viewed in real time. Signature timestamps do not align consistently with signer availability. Some signatures reflect execution dates inconsistent with claimed transaction dates. Audit trail documentation provided by dealership appears incomplete. Standard electronic signature activity logs (IP, device data, page tracking) were omitted in the version provided. Discrepancies exist between signature presentation and normal e-signature workflow formatting. 4. DOWN PAYMENT DISCREPANCIES $8,500.00 cash provided. Final documents do not consistently reflect full $8,500.00 credit. Allocation of down payment not clearly itemized. No ledger reconciliation provided. No written breakdown showing application of funds to: Vehicle price Add-ons Warranty products Fees 5. TRADE-IN IRREGULARITIES Trade-in documentation not fully disclosed at signing. Dealership later stated additional signature required to finalize trade-in. Clarification of required document not provided. Trade-in vehicle was sold or disposed of while: Signature authenticity was disputed Contract validity concerns were raised No verified proof provided showing legally valid authorization prior to sale. Trade-in valuation documentation lacks full disclosure transparency. 6. FINANCING ISSUES Financing routed through multiple third-party lenders. Multiple lender non-approval or rejection notices received. Financing terms appear to have been restructured or re-submitted. Customer was not provided consolidated financing disclosure packet. Loan funding appears to have proceeded despite unresolved signature disputes. Bank(s) received documentation that customer had not yet reviewed. No written reconciliation explaining discrepancies between dealer submission and lender response. 7. TIMESTAMP AND EXECUTION DATE DISCREPANCIES E-signature timestamp (e-stamp) reflects execution date different from certain contract print dates. Some signature pages reflect dates inconsistent with initial claimed signing date. Funding timeline appears misaligned with document delivery timeline. Documentation suggests potential post-execution document processing. 8. VERSION CONTROL AND RECORD DISCREPANCIES Multiple versions of contract documents exist. No certification confirming documents provided match those executed. Final contract package appears compiled after execution. Some pages reflect formatting inconsistencies across the same contract. Audit documentation incomplete compared to standard e-signature reporting format. 9. COMMUNICATION RECORD Early concerns raised with financing bank, ATFCU DO NOT BANK WITH THEM Bank contacted dealership directly after concerns raised. No investigation just their bottom line, $$$$$$$$$$$$$$$$$$$$$$$$$$$$$ More

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