Paul Berube
Paul Berube at Vanguard Volkswagen

Paul Berube

General Manager

Vanguard Volkswagen

6900 Burnet Rd
Austin, TX 78757

3.7
12 Reviews
3.7

12 Reviews

Write a Review

Dealership Experience

7 mos

12 Reviews of Paul Berube

October 06, 2026

Dealership Rating
Employee Rating

The staff and GM were really good to work with. I would recommend family and friends. More

by irene.quinonez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 30, 2026

Dealership Rating
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The dealer was very effective and efficient, Chris took care of all my needs quickly More

by CHRISEWER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro

September 16, 2026

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Terrible communication, major issues with the purchase of the vehicle. Promises not kept. Major leaning inside car, windshield scraped can’t see out of it. More

by lanakAYEshannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fibah

September 13, 2026

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DO NOT BUY A Volkswagen, as soon as something goes wrong in the first 24,000 miles they will not be able to get the part for your car!! ALSO NO LOANER CAR, takes months to correct the problem they may never More

by bffrost
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Recommend Dealer
No

September 04, 2026

Dealership Rating
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Juan Amaro very knowledgeable and answeres all questions, is always on the ball, always staying in touch checking in on the new vehicle. Dealership is clean everyone's friendly. I've bought 3 cars from him More

by SASSYJU21
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: William Cole, Juan Amaro , Jason in service and others who are not there any longer.

September 02, 2026

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Jason Gardner took great care of me and my VW! Great communication. I will be back when my VW needs service More

by dalem3336
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro

August 14, 2026

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Fast, honest, and listened to my preferences. Simply the best experience I have had at a dealership. More

by DJ
Sales Price Transparency
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Recommend Dealer
Yes

July 29, 2026

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I tried to buy a car from them and had the money ready but they refuse to sell the car without the $3000 warranty (vanguard protection). Everyone knows these plans are worthless and a way to scam customer More

by derrickalfaro25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Juan Amaro

Jul 29, 2026

Vanguard Volkswagen responded

Thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations. After reviewing your visit, we confirmed that we discounted the vehicle and presented an offer without any additional products. Unfortunately, the final offer you were seeking was still below our advertised price, and we were unable to reach an agreement. We respect every customer's decision and never want anyone to feel pressured into purchasing anything they don't want. While we weren't able to come to terms that day, we'd still welcome the opportunity to earn your business. If you're still interested in the vehicle, we'd be happy to honor our advertised price with no additional products required. We sincerely appreciate the opportunity and hope you'll consider giving us another chance.

Jul 29, 2026

derrickalfaro25 responded

Your response is a lie. I have text messages proving how I asked you if you could sell the car without any plans and you said NO we don't sell cars without the plan. You did lower the price but it still included an extra $2000 instead of the original $3000 you wanted to add to the price. I offered you the price of the car as listed plus taxes and registration and you said NO.

July 17, 2026

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Employee Rating

My point of contact was awesome, helpful and educational guy! Recall handled I didn’t even know I needed. More

by Michaelpitts4u
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 04, 2026

Dealership Rating
Employee Rating

Once you buy a car they forget about you. I had a simple fix. The license plate light was hanging lose. They said they would fix it a couple of days after we bought it. I sent my 17 year old More

by martin.albert0209
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Johnny Parker

Jul 04, 2026

Vanguard Volkswagen responded

I'm very sorry to hear about your experience. That is not the level of service we strive to provide, and I understand your frustration. I'd like the opportunity to make this right. Please reach out to me directly or let me know the best time to contact you. We'll get the license plate light repaired properly and make sure you receive all of your warranty information. I look forward to resolving this for you. (512) 458-1111

Jul 09, 2026

martin.albert0209 responded

Why would you give me a number to call but no extension. All that did was have me wait while I was passed around.

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