Wesley Bracewell | Page 2

Your new management (3 years? ) new too me, I quit Honda of Gainesville Florida (old management) due to their idea, older the car less worth because of mileage, seemed to be drivi ) new too me, I quit Honda of Gainesville Florida (old management) due to their idea, older the car less worth because of mileage, seemed to be driving force to say my car was crap and not give me good service. News flash, that old car is still running well for my son and has about 300,000 on it now. I saw a new management was in place and, better sales folks and kinder employees. ??? Don’t know your politics, but something sure turned things around there. My new CRV is doing well and the service advisor I had is a dude that’s helped me for years and we had a good laugh about my old car being alive and well. He can take credit for that until your service manager took over and wouldn’t authorize work on my old car! Anyway, my last session went well and the recalls were taken care of. One thing; if you expect your mechanic to be efficient back in the garage downloading stuff too folks vehicles , get a better wi fi systems and set up some routers for them. My mechanic had trouble getting enough connections to download the updates I needed. More

by jch54 Verified Customer Verified Customer

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It wasn't first time for this job. Thank you for your great work on Saturday. Thank you for your great work on Saturday. More

by FANDKTHORN Verified Customer Verified Customer

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The service there was excellent. The salesman was very friendly and courteous and helpful. They deserve our six star. Thank you. .🥰 The salesman was very friendly and courteous and helpful. They deserve our six star. Thank you. .🥰 More

by VIRGINIARAY2540 Verified Customer Verified Customer

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Tyler was very professional and caring for my vehicle and needs. My car was ready very fast! needs. My car was ready very fast! More

by junes22 Verified Customer Verified Customer

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I purchased a new 2023 Honda Pilot in September and fell in love at 1st sight! I bought the car from sales consultant James Quesenberry at Honda of Gainesville. I heard about him from family and had never in love at 1st sight! I bought the car from sales consultant James Quesenberry at Honda of Gainesville. I heard about him from family and had never dealt with such a helpful and caring sales associate for a car purchase ever. Moreover, communication with James has also been excellent as he has been there when I have had questions and inquiries. My new Pilot is so comfortable and great to go on long trips with. This is my third Honda as I have always been very pleased with Honda vehicles. I plan on having this vehicle for a long time but will see James at Honda of Gainesville about my next purchase indeed! More

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My salesman, James Quesenberry was extremely helpful and patient with me. It took me months to decide exactly what I wanted. He never pressured me. Once I had made my decision he had to search other deal patient with me. It took me months to decide exactly what I wanted. He never pressured me. Once I had made my decision he had to search other dealerships to find my new car. I’d refer anyone to James for buying your next vehicle. More

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After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one xxxx. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the xxxx a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my xxxx key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune, More

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Great car buying experience with James. Love my new Honda CRV. James made the car buying experience pleasant and is great to work with after the sale, too. CRV. James made the car buying experience pleasant and is great to work with after the sale, too. More

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Raul worked his magic and put me in a brand new 2019 Honda Fit. You are awesome. I’ll always drive a Honda! Best car! Honda Fit. You are awesome. I’ll always drive a Honda! Best car! More

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Worst dealership ever.I bought a brand new car and it was having touble starting they did absolutely nothing about it don't buy here! having touble starting they did absolutely nothing about it don't buy here! More

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